No staff at front desk (in back room) both when checking in and out. No view of mountains, but clean room, with a bathtub, the latter is why l chose this hotel. The floor in my room was uneven/noticed while walking into the room, which was a bit unsettling. Gkad coffee was available by self-serve 24/7, as l left before breakfast waa served. Staff wasnt friendly, and was coughing (obviously sick) all over (including my room key card), and upon chevk-out the staff appeared to be sleeping in the chair in the backroom, do l dropped my keys on the desk and left
Janice A
Janice A,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 30 日
Lacking empathy and smiles
Cleanliness was very good as Country Inn & Suites always have been. However, the staff, both at check-in and in morning check-out, were indifferent and made to feel unwelcome and a bother. My brother has Parkinson's and walking with a walker. He has a challenge in bathroom needs. The
doors to the closest when eating breakfast was locked in hallway and he needed to go back to our room which was quite further. When his wife reported this to the front desk, she was told it was due to non-guests.
Other stays in our trip had hotel room card locks to swipe. No signs were in place. Desk person was not empathetic. Staff did not smile or feel caring.
Peggy
Peggy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 28 日
Yea
Yea,2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 27 日
No Peronality
My only negative comment had to do with the individual that checked me in on August 26. She had a negative personality to begin with as it seemed that it was a bother to wait on me. Later on, she was asked tfor a recommendation on where to go to eat, she did print out a listing of food locations, but not being from the area, we had to go on our own. She had very little customer service traits.
Leon
Leon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 27 日
somsanouk
somsanouk,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 27 日
Shaun
Shaun,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 23 日
Hotel is in a good location to interstate but only 5 minutes to beautiful downtown Lexington.
Simeon
Simeon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 22 日
Jordan
Jordan,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 17 日
Luanne
Luanne,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 16 日
George
George,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 11 日
Jennifer
Jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 8 日
Bed was ok for a long, but the pillows were very small. Also, 3rd floor hallway smells like mildew but the room was ok.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
Edward
Edward,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Patricia
Patricia,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 30 日
Evans
Evans,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 29 日
Judy Joyce
Judy Joyce,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 19 日
Besides the lack of water pressure, usb charging ports and awful fluorescent ceiling lights...the stay was decent.