The staff at check in and departure were excellent- courteous, friendly and efficient. My reason for a lower rating on cleanliness was the bathroom floor was not sufficiently clean nor were the walls surrounding the sink. The ottoman was badly stained as was the sofa. Clearly these needed to be deep cleaned or replaced. I did not bring this to the attention of the staff for the bedding seemed to be clean and we were leaving very early in the morning.
Carole
Carole,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 20 日
Carol
Carol,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Lindy
Lindy,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 13 日
Lorine
Lorine,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
What the Doctor Ordered
We really needed a comfortable bed as my husband had fallen and may have broken a rib. This room had that, though I wish all hotels would have grab bars next to the toilets. We didn't need a fully "accessible" room, but when you're hurting (or when you have bad knees) it helps to have grab bars. They did have one in the shower, which was a big help.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 28 日
Sharika
Sharika,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 22 日
Guri
Guri,2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 19 日
Sadly disappointed and over priced!
Hotel is OLD and it shows and way overpriced for the condition of hotel. No hot tub, contrary to thier website. Pool looked stagnate and unappealing- paint chipping etc. room was okay, but no coffee in lobby. Unless you want to pay extra for it. Super disappointed overall and wish I had chosen another hotel- there are several
In the same block so choose wisely.
Carrie
Carrie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 14 日
Candice
Candice,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 12 日
Corrie
Corrie,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 6 日
Karin
Karin,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 3 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 2 日
Great option for family & friends
Great for our baseball team. Amanda at the front desk was so helpful & kind. All the staff were great.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Nichelle
Nichelle,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 30 日
Crystal, the assistant manager, was so nice & professional!
Katara
Katara,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 29 日
Awesome stay
Joe
Joe,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 26 日
Greg
Greg,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Jay
Jay,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 24 日
VERY DISAPPOINTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Booked for Gaitlenburg, TN on our way on Friday and found out no reservation in TN but in NC. My first paperwork was right but somewhere there was a mix-up. So I had to call around in Gatlinburg for a room for traveling volleyball they didn't even help me at all.VERY DISAPPOINTED AND HOPEFULLY THEY DIDN'T CHARGE ME CC!!!!!!!!!!!!!!!!!!!!!!!!!!!
DEEANN
DEEANN,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 3 月 24 日
Bad experience
Bad experience.after 12 hours of driving,checked in,could only get a room on 3rd floor and elevator was out of service. We are in our 70s and had to carry all luggage up 3 flights with no offer of help.that really took a toll on us.should get a discount for such a Huge inconvenience.
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 22 日
Alexis
Alexis,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 15 日
Employees were friendly and attentive
真實旅客
4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 15 日
Saddiquie
Saddiquie,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 2 日
The customer service was beyond excellent however I believe the cleanliness could’ve been upgraded. We were there on Friday through Sunday. I don’t believe the hall of the first floor had been mopped or vacuum the entire time until Sunday upon leaving. The room furniture had several stains on it and could’ve been shampooed. The customer service was beyond excellent from the desk attendant, and all the employees that I ran into however, a better routine for common area cleanliness needs to be initiated.