I am not one to complain. I didn’t mind the dirty halls. I didn’t mind our TV not working. I didn’t mind the cramped space. I didn’t mind the trash and cleaning supplies in the hallways.
What I did mind was the rat running in my room at 1am. A RAT IN MY ROOM.
At first they said there was nothing they could do. They were fully booked and didn’t have any exterminator or manager on call. The staff member couldn’t even come look in our room because they couldn’t leave the front desk.
They were able to move us to another smaller room a few hours later, but only because there was a no-show. They had no backup plan for something like this and our choices would have been to stay in rat room or go find another place to stay at 2am.
No one from management has contacted me about this. The only thing that has been done is the third time I asked the front desk staff about getting in contact with management, they waived my “resort” fee.
It was a great location, but I think a rodent free room outweighs that benefit.
I didn’t get a picture of the rat in our room because I am terrified of rodents, but here is one of two dead rats we saw outside the hotel, along with many live ones scurrying around.
Heather
Heather,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 27 日
Kim
Kim,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 27 日
Emplacement idéal
Très bon séjour dans cet établissement (début août 2025)
emplacement idéal à proximité du métro et à 2 min à pied de Central Park
Quartier animé mais tranquille, même en cas de retour en fin de soirée
Literie impeccable et propreté correcte
Petit déjeuner buffet mais de faible qualité sur le salé
Adeline
Adeline,10 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 27 日
One night stay
I can say the room was clean, bed was fine; rooms are very small, but I only stayed one night. Air condition worked, but very noisy. The hallways were not clean at all so I was glad the room was okay.
.
Eileen
Eileen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 18 日
Jorge
Jorge,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 14 日
Not cool
They cancelled my room, despite it being booked and confirmed by hotels.com
I didn’t fight them, and paid them directly.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 13 日
Okay for the price
Staff was very friendly, and the free breakfast was a plus. Like others mentioned, the rooms are extremely small (but hey, it’s Manhattan). If you’re ok sleeping an a cramped space, it’s clean enough and in a relatively safe neighborhood with close proximity to Central Park and the subway. My only real complaint is that the in room safe did not have a key, so we had to carry our documents on our person for the entire trip.
Lydia
Lydia,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 10 日
Tyler
Tyler,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 9 日
Linda
Linda,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 8 日
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 7 日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 4 日
Birgit
Birgit,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 4 日
Venkata Sudheer
Venkata Sudheer,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Edward
Edward,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Edda
Edda,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 23 日
Micki
Micki,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 23 日
Never again
The only one thing that I can say was Good is the clean bedding
No room service even it was requested one time in five days
We put garbage bag outside and it was there for three days till picked up
Convenient location
But that is it you will need to sneak to your bed, taking turn with your partner that how small room is do not believe their pictures
At 9:30 AM, there was no bread per breakfast and there was no servant till she was cold to come back to put more bread and other stuff
Oksana
Oksana,5 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 21 日
Neil
Neil,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 20 日
Yenimar
Yenimar,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 15 日
Ótimo
Ótima localização, café da manhã e atendimento da recepção. O quarto é pequeno mas atendeu o que eu precisava.
Mario
Mario,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 14 日
Selena
Selena,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 14 日
Buyer beware
HVAC problems, had to move rooms because they couldnt get the keys to work.
They dont vacuum the rooms or floors in the guest rooms
Had 3 rooms for a week. Challenge everyday to get in to our rooms
Would suggest a totall knock down and rebuild.