Enjoyable three days. Staff extremely friendly and helpful - special mention for Gulzar the Concierge.
The room was comfortable and clean. Only disappointment was the fact that the shower was in the bath rather than separate, and that it had a shower curtain rather than a glass screen.
The only other criticism was that after returning from the theatre it was not possible to have a drink at the bar.
IEUAN
IEUAN,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月28日
Birthday treat
The hotel needs updating and the rooms as well. There is a tea tray in the room but the kettles plug does not reach the socket so we had to put the kettle on the floor. And our safe didn't lock
Lesley
Lesley,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月28日
Mark
Mark,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月28日
Concierge
Be aware of the concierge when checking out. I asked for a taxi to Paddington and was expecting a regular London cab but Gulzar said we have to book it through him. He called a private car service which cost twice the amount a regular London cab cost to go from Paddington to the hotel. Make sure you know the cost before you get in the car so you don’t get charged too much.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月28日
Don’t stay there!!!
Terrible service upon check in. We arrived a little early and were told the room was ready but needed the extra bed to be added and inspection from supervisor. Couldn’t get an answer on how long it would take so we could make a decision to wait or go into central London and come back in the evening. Eventually got the key over an hour later. Receptionists all looking miserable, eating food behind the desk and chewing gum. Walked right by the porter with all out luggage and wasn’t even offered a hand. Room was dated but mostly clean (damp on bathroom ceiling very obvious).Shower and next door’s shower very squeaky and noisy. The quality of image on TV was also very poor but the worst was noise coming from trains just outside every 3 min till late and from 5am in the morning!When I explained, was told hotel was full and that people book there because they like to see the trains!Well, doubt they like them that much at 5am!Offered a breakfast for our inconvenience on check out but when I explained we had to go (appointment in central London we couldn’t miss) and asked if perhaps they could take off my parking charge instead (which worked out the same), was told a plain NO. I asked to speak to a supervisor or Manager to give my feedback to, they couldn’t even be bothered to come out and speak to me!Left very disappointed…not a 4 star experience and would not stay there again or recommend to anyone!Staying there was supposed to be a treat for my kids, definitely wasn’t!!
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
Kan verkligen rekommendera!
Super trevlig personal, rent och fräscht, nära till tunnelbana.
dajana
dajana,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
Lisa
Lisa,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月25日
Pacería mejor de lo que era
Hotel antiguo. La habitación daba a los equipos de clima del hotel, vistas terribles y ruido continuo, día y noche. Era una 5 planta
Diego
Diego,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Marianne
Marianne,3 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
Good location but a little too crowded and aging
It is a large hotel, conveniently located. The hotel has restaurants on the property plus several within walking distance.
On the negative side, the hotel interior is rather old and showing its age. The lobby is often crowded and noisy.
Saurabh
Saurabh,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
Not great but nice…
I have stayed here before. The staff is always friendly and we got upgradet, but unfortunately we were to close to the train tracks and the noise was very loud. We woke up early because noise from the trains and our neighbours. The walls are very thin.
Maja
Maja,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月24日
Tom
Tom,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月24日
Poor sleep - too noisy
The hotel itself is fine with comfy beds, good shower and great location. The only problem was the hotel is so noisy. The heating was loud so couldn’t be on making the room cold. The noise from guests outside the hotel was loud and went on until very late. There was also an awful squealing noise outside on the last night which we couldn’t work out what it was. All this resulted in 3 terrible night sleep.
Andrew
Andrew,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
Birthday stay
The staff on reception were good. But the room safe didn't work because it was locked open and the shower door needs sealing round the door. And the kettle needs a longer lead so it can reach the socket so you don't have to put it on the floor. But would stay here again