Staff said I did not rent the room I reserved and when I showed her the picture of the room and the confirmation she said well I can upgrade you. I didn’t need an upgrade I just wanted the room I reserved, window was broken and taped, closet door had a whole in it, hot tub in room had scalding hot water and faucet was so hot it burned my arm. This hotel is dirty, staff is always outside smoking, breakfast is not appealing, elevators are dirty, came back to hotel in the afternoon to find my door left open by housekeeping, and not a thing was cleaned, didn’t even leave clean towels, just left the door open, when I asked her why she was in our room, she replied, “my bad”. Can’t imagine the health department is doing their job on this one. No sanitary wipes for any of the exercise equipment.