我是否可以免費取消棕櫚島室內水上樂園凱藝套房飯店的預訂並收到全額退款？

可以，棕櫚島室內水上樂園凱藝套房飯店在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

棕櫚島室內水上樂園凱藝套房飯店是否允許攜帶寵物？

可以，歡迎寵物入住。收取每晚每間住宿 USD20 的費用。服務性動物免費。

棕櫚島室內水上樂園凱藝套房飯店是否提供停車位？

是的，住宿提供免費自助停車服務。提供免費露營車/巴士/卡車停車位和電動車充電站。

棕櫚島室內水上樂園凱藝套房飯店入住登記和退房的時間為？

入住登記開始時間：16:00；入住登記結束時間：11:00。退房時間為 11:00。提供零接觸退房服務。

棕櫚島室內水上樂園凱藝套房飯店是否附設賭場？

此飯店沒有賭場，但附近就是Batavia Downs 賭場 (走路 16 分鐘)。

棕櫚島室內水上樂園凱藝套房飯店和附近有什麼好看好玩的？

棕櫚島室內水上樂園凱藝套房飯店具備水上樂園和遊戲間。

棕櫚島室內水上樂園凱藝套房飯店附近的環境怎麼樣？

從棕櫚島室內水上樂園凱藝套房飯店走路只要 7 分鐘就可以到棕櫚島室內水上樂園，另外走 16 分鐘還可以到Batavia Downs 賭場。

棕櫚島室內水上樂園凱藝套房飯店住宿資訊、相片和旅客評語

Q: 棕櫚島室內水上樂園凱藝套房飯店是否允許攜帶寵物？

可以，歡迎寵物入住。 收取每晚每間住宿 USD20 的費用。服務性動物免費。

8/10 非常好

2024 年 1 月 6 日

Michael，1 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 10 月 27 日

Okey

juan，2 晚商務旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 10 月 23 日

Need to improve in breakfast !

Katherine，2 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 10 月 16 日

The shower wouldn't drain. Toilet was barely flushing,having issues

Garrett，1 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 10 月 15 日

Elizabeth，2 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 10 月 11 日

I don't use 1 out of 5 because the staff was friendly to me. When I arrived my room was not ready. I was lucky that the attendant assigned me a new room. I booked two rooms, and in both rooms the air conditioner could not be turned off. This was important for us because it was dirty, and we got stuffed nose because we could not turn it off. The door in my room was broken and could not close, the shower in the other room did not work. We saw cockroaches in the breakfast bins and a door in the second floor. The staff is friendly, but it seems that the managers do not want to pay for cleaning, plumbing, etc. And I am surprise they don't pay because the cost was high. Because of the high price I did not check the reviews where other people have seen the same as I have.

Ivan，1 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 10 月 4 日

bad room

stains on the walls, holes in the comforter, asked for 1 king bed, got 2 doubles and was told we could get a refund and leave or we could deal with it and stay.

alexandria，1 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 9 月 30 日

The amenities that were listed were not available, and there was not an explanation as to why or if they were going to become available. I am referring to the arcade room which is the main reason we booked this particular hotel. We found two cockroaches in our room in two different areas. One was above one of the beds on the wall and the other was found in the bathtub. This was absolutely disgusting. Not to mention, the floors had not been vacuumed prior to us staying as there was hair, crumbs and wrappers everywhere. We were concerned of the condition of the room and when we reported it, nothing was done about our displeasure. We were very disturbed and disgusted by this hotel. And unhappy with the service after receiving a complaint.

Elizabeth，2 晚好友同遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 29 日

The room was terrible! Leaky air conditioner made the carpet all wet in that corner of the room. Privacy curtains were pulled down partly making it impossible to close without propping a chair up against them and pulling them closed with my hair clip. There was also a big indentation with huge cracks in the outside wall that looked like a car had hit the outside wall. When I told the person at the desk that they shouldn't rent out that room because there may soon be mold starting due to the water problem and people shouldn't have to makeshift the curtains in order to have privacy she just said "Oh I'm sorry you were unhappy with your stay, I guess that is why we are renovating the whole place, so come back next year." Will never stay at a Quality Inn again if they are willing to rent out a room like that even for a night. TERRIBLE!

VeLoie，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 27 日

Wall paper was peeling off the walls ac didn’t work in multiple rooms. If I wasn’t as tired as I was I would have went somewhere else. I was on the 3rd floor and we didn’t want to leave our room cause it felt unsafe

Mike，1 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 19 日

Michelle，1 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 12 日

Rust in shower , dirty , smelled terrible

Lawrence，3 晚商務旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 10 日

Nice location. Pleasant staff. My room door didn't either lock or unlock easily.

Martin，1 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 9 月 4 日

Jacqueline，2 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 3 日

Old, smelly, dangerous!

Took 15 mins to check in because there was no way to alert someone I was at the front desk. The pool and water park is only open a few hours Saturday and even less hours Sunday and that’s all, we weren’t able to use them at all. Hotel room smelled badly of body odor. Ceilings were cracked and caving in. Arcade had maybe 3 games that actually worked. Anyone can walk into the hotel using the side doors, so there were many homeless looking people in the hotel and sleeping under the stairs. Glass was broken on outside doors, very dangerous. Fire alarm was barely on the wall in the room. The only nice part was the kindness of the maids and the vending machines. Literally a terrible disappointment all the way around, I will never go back. And I most definitely will never recommend.

2 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 2 日

Rebecca，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 9 月 1 日

Lance，1 晚旅行

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 31 日

Penny，1 晚旅行

Hotels.com 真實旅客評語

4/10 一般般

2025 年 8 月 19 日

Thumbs Down, Do Not Recommend

The first room we were given reeked of smoke, had no artwork and things peeling off the wall and was generally disgusting. I went back to the desk to request a different room and was told the hotel was sold out, which there is no way is possible given the size, lack of cars in the parking lot AND at my insistence, how another room suddenly became available. The second room did not reek of smoke but had a hole in the back of the bathroom door, random stains on the comforters and holes in the sheet from where they were burned with cigarettes. The bed sunk a LOT when I sat down and the as quite overused. If there was another option and it wasn’t already very late at night, we would have absolutely been leaving. That said, we didn’t have another option and needed a place to sleep, so we made it work. The wifi only worked sporadically, the tub was oddly curved at the bottom, very beat up and the shower head was very low (I’m 5’2” so that’s saying something) making our showers not overly comfortable and the included breakfast was some cereal, random granola bars and coffee…also very disappointing. We did not utilize the “waterpark” as I’m not sure it’s open at all during the week and we were not sticking around to find out, but we did have a view soI included a picture of that as well. I still don’t recommend it for any reason.

Melissa，1 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 18 日

Bed bugs, roaches and dirty couches stained holy sheets

Charles，2 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 8 月 18 日

Decadent hotel

It's sad to see, but this is a decadent hotel, barely collapsing. All areas are outdated, very old carpet and furniture, cleaning is also very bad, broken elevator, etc. Bathroom disappointing as well. At least the be mattress was fine and the water park very good, despite empty.

Jonas，1 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 8 月 17 日

Maintenance not around

Room was clean and comfortable except the microwave was on the floor and the bathroom light was not working (room 434). I did not care about the microwave but I called for the light at 6:30 pm and was told someone would come right up. By 9:30 no one had shown up yet so we left.

Jose，1 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 13 日

Room smelled like stale cigarettes, wash cloth over the smoke alarm and vent falling off wall . We switched rooms the second room smelled musty and the toilet didn’t stop running I paid 200 for a room I was not okay sleeping in the blankets were dirty I had to use my own bedding and pillows

Debra，2 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 12 日

Terrible experience. We had no ceiling tiles

Jennifer，1 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 12 日

The back entrance had a broken glass door and the room had a broken closet glass door. It’s dangerous. Someone can get injured. The floor I was on had a section that was dark. Looked creepy. The water from the bathroom sink had a distinct smell, not good. People smoking in front of the entrance, not a good look. Staff was friendly.

Louis，2 晚家庭旅遊

Expedia 真實旅客評語

棕櫚島室內水上樂園凱藝套房飯店

Quality Inn & Suites Palm Island Indoor Waterpark

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