Breakfast was not included. Counter staff directed us to the restaurant onsite for breakfast. It was closed and the doors were locked. The pillows are horrible. The beds are okay
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 10 日
Jill
Jill,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 4 日
Key issues
The room key system was down the weekend we stayed there. Staff was very helpful and accommodating to take you to room when needed or let us into fitness or pool. It was a big inconvenience and their credit card system was down so our room stay didn’t get charged til much later. We were give. A double bed room instead of executive king we had booked, they said they would accommodate the price difference when they charged our card and they didn’t. Our card was charged for the full amount with King bed. Older hotel, not my favorite place to stay however it is a convenient location.
Alicia
Alicia,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Excellent stay every time I book a room there. Always clean and staff is always friendly.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 3 月 24 日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 16 日
Nice location close to university.
Nice location close to university. Loved the bathroom!! Would stay again. Their computer system was down but check in was friendly and still a breeze.
Renata
Renata,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 14 日
Trey
Trey,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 13 日
I was a quick college tour. Value for the $. Dont get a low floor as our view was an AC unit right outside the window. The hotel and the room were very clean.
robert
robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 12 日
Christine
Christine,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 9 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 6 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 4 日
Andrew
Andrew,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 26 日
Mark
Mark,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 2 月 24 日
Disappointing stay for the money we paid
In Ames for our child’s youth basketball state tournament. This is something we look forward to every year. We get to the hotel and all card readers were down and the front staff was not pleasant and rude. After we get checked in they then tell us the pool is out of order when an hour earlier other people on our team had been swimming with no issues. We went to the front desk to get some cups for our sodas and we were told we only could have 5 plastic cups. We then congregated in the pool area with our team and were told we had to be out of there at 10:00 because it was adult swim time. The guy was unpleasant especially when the pool was out of service anyway. The card reader on our door did not always work to get in our room, at one time we stiff their for 10 minutes before it took our card. Then pulled down the comforter to find black hairs on the pillow.
Just a really bad experience at a hotel we have had really good luck with in the past. Disappointing service created a really bad atmosphere for our team. Especially the price we paid to stay and have no amenities.
Meredith
Meredith,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 2 月 19 日
Problems at the Gateway
The room was way to dark! Poor lighting all around.
Never did figure out how to use the silly shower hardware either! Who approves this stuff. Arrived and "system" was down. No key cards available. It happens?
Dean
Dean,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 16 日
Comfortable and great location
The hotels computer system was down and they were unable to make keys. Staff were very accommodating to escort guests to their rooms and let us in.
Great location for our visit to Iowa state. We will stay here again.