For the price we paid and the crowne plaza reputation and pictures reflected on this hotel selection—-our stay was a huge disappointment. The escalator to get down from the check in area was broken. There was ONE working elevator the entire two days we were there. We asked for more towels—-the guy brought us bath mats and hand towels. The picture of the outdoor area on the top floor—-closed to the public. All the furniture and items shown in the picture—-gone. The lamp in our room——broken. This hotel is OLD and needs a remodel badly. It does not feel clean. Nor does it feel elegant or classy. AT ALL. Horrible experience.
jennifer
jennifer,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 17 日
Was probably spectacular once upon a time
Bed was comfortable. Three elevators-one didn’t work then another went down and it didn’t stop at your floor it just skipped right by. Only microwave was in the snack area and it was old and very over used. Something was in our room that was motion activated with a red light on it didn’t appear to be a camera but was still suspect. Once upon a time this was probably a top notch hotel but it’s lacking some much needed TLC. The top floor balcony had loose pavers so watch your step.
Cybill
Cybill,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 17 日
Disappointed
I checked in late and when I pulled down my covers, I had a hole in my sheet. The toilet did not work well and the room was not very clean. The next morning I got a cold shower because they forgot to turn on the pumps to heat the water. I will be looking for a new hotel to stay in when I go to Springfield.
Michelle
Michelle,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
Clean, quiet hotel with attentive staff. Close to many chain restaurants and 15 minutes from the State Fair.
Rebecca
Rebecca,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 15 日
Anthony
Anthony,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 12 日
Dana
Dana,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 12 日
Sara
Sara,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 12 日
Nicole
Nicole,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 12 日
Was disappointed that there was no late check out. Could have been more user friendly ie restaurant menu in hotel room. The staff were very friendly. The bartender on Sat was very friendly and corrected our food order promptly. Greg and Ashley B at the restaurant were excellent servers. They were prompt and attentive.
Keith
Keith,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Ryan
Ryan,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 1 日
Larry
Larry,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Overall a great place to stay. The beds were extremely soft. The breakfast buffet is good, but definitely NOT worth the $18 they charge. We were fortunate to add the breakfast for $1 here. Central location.
Schuyler
Schuyler,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 28 日
Victor
Victor,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 27 日
Dale
Dale,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 27 日
Berit
Berit,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
Jeff
Jeff,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Christina
Christina,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Kali
Kali,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 18 日
Charles
Charles,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 17 日
Old needs updating
Booked a king bed got in at 11pm with a 2 yr old put me in a queen but staff was very nice and put us in a king room. Hotel need some updating.
Rory
Rory,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
The room was great and so was the hotel. The one thing that could use improvement is the breakfast buffet and the cost for what you are selecting from and add some waffles!