No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good.
The keys for the room wasn't working correctly. I Wil not recommend this hotel.
Julio
Julio,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年9月18日
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while.
Overall, the hotel seemed neglected and definitely not worth it’s rating.
Estephany
Estephany,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月7日
Krystal
Krystal,4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月15日
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
Lesley
Lesley,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月15日
Excelente estoy fascinada yo regresare
Rosario
Rosario,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年6月17日
Overall this location would be something I will come back with my friends and family.
Mario
Mario,3 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年6月12日
Kathiria
Kathiria,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年6月2日
Nathan
Nathan,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年5月22日
It had a nice beach access and pool. Buffet was not very good 😳
Rita
Rita,4 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年5月16日
El personal es muy amable, Rogelio nos atendió súper bien, nos ayudó a coordinar nuestras actividades. Y unos de los meseros destacados está Ricky, súper atento siempre!
EVA
EVA,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年5月7日
Hotel needs some cleaning
It was all inclusive and for what ever reason they charge $15 on my card. They ask you for a credit card when u check in, usually all inclusive don't. please be careful when checking out, make sure to ask you don't owe anything. We paid over $374 for one night only for ALL inclusive so why was a charge, we didn't buy anything from them. Resort needs some major cleaning. Rooms and food were just ok. nothing special.
Sam
Sam,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月23日
Bien
Radatmuel
Radatmuel,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年4月13日
Julien
Julien,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年4月6日
Tonya
Tonya,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月3日
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
Rodger
Rodger,4 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年3月27日
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Joaquin
Joaquin,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年3月25日
Food is not the best
Gwendolyn
Gwendolyn,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年3月24日
Diane
Diane,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年3月18日
Had a good time
Raul
Raul,4 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年3月14日
The food was nasty. Not enough options.
Erica
Erica,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年3月5日
javier
javier,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年2月17日
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
Gail Susan
Expedia 真實旅客評語
8/10 非常好
2024年2月15日
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water.
We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches.
Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)