Paid for a jacuzzi room the lady didnt say anything to me gave me my key got to the room and its not the room i paid for went back down to talk to her and she said someone already get that room so i just gave you a regular room i paid 400 for 2 nights wasnt even in there 10 mins and they would not give me my money back
Kurtis
Kurtis,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 9 月 22 日
It was dirty not clean at all pool was closed and was not told before we arrived customer service was horrible tried to complain All we got told was there was nothing they could do
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Imee
Imee,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 31 日
TOTAL OPPOSITE OF “QUALITY” INN!!
Unexpectedly dirty! Smells of urine and mold. Mold growing in bathroom. We didn’t even want to use the shower. Floors were so dirty adults wore shoes and socks- now stained black! Kids were confined to beds because it was too dirty and gross to let them walk or play in the floors.
We checked in around 9/9:30 after 9 hours on the road with two little kids, too late and too tired to look for different accommodation. We checked out first thing next morning.
Dané
Dané,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 11 日
Not going back
Pool and hot tub were closed even though their page said it would be open by the time we stayed. refused to give any refund and we were unable to cancel the second night and go somewhere else. Mold on the shower curtain. None of the bathrooms have exhaust fans.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 8 日
Not staying here again
The room smelled like old smokers the floor was buckled. The pool was down for repair, I mean who scheduled pool repair in the middle of the summer. The breakfast buffet was marginal but the juice machine was broken.
Lanette
Lanette,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 7 日
AVOID AT ALL COST!
The pool construction made the hotel look dirty. The elevator was sketchy and our first room smelled terrible. We ask for another room and that room didn't smell as bad but the sheets, pillows, and lamps were visibly dirty. The bathroom floor was greasy. I can't even believe this hotel is even open!
Devon
Devon,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 27 日
DOMINIC
DOMINIC,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 20 日
Rebecca
Rebecca,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 10 日
Awful
Awful. Room stank cigarette smoke and hadn't been cleaned properly. Staff claimed it was not possible and wanted to offer us another room. We chose to leave...
Johan
Johan,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 30 日
It was not a clean room. No towels or wash cloths. My feet literally got filthy exciting the shower . There was stains on the comforter and the Air conditioning was awful . We woke up multiple times covered in sweat. Do not recommended. We will not return or refer this hotel.
Amber
Amber,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 28 日
The pool was not filled
John
John,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 28 日
It was ok but I got a non smoking room and it smelled like I was smoking in the room when I turned the air on
Seca
Seca,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 27 日
Have no complaints
Latatyana
Latatyana,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
Diamond
Diamond,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 21 日
Everything was just ok! Old building, room dirty, sheets dirty. Some of the housekeepers were so sweet. Pool out of order which we knew prior. Just ok.
Shanda
Shanda,8 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 21 日
If it was possible to give this property negative stars I would. We checked in fairly late. The overnight clerk was very rude because we did not want to use the card on file. We wanted to use a different one and he acted as if it were an inconvenience. We were told we could not change rooms because they did not have the room type that we rented available and the room that we got in was literally dripping wet with humidity. The bedspread, the sheet, the mattress protector the towels everything in the room was drenched. Our clothes were drenched by morning because of the humidity in the room the window would not close right the air conditioner could not keep up. It smelled horrible like dirty feet, fritos, and mold. When we went to check out a day early because we refuse to stay in those conditions another day they charged us more. I higher rate because they said we did not honor our two day reservation. Do not stay at this property run far away. The best thing that could happen would be if it burned down.
Phillip
Phillip,2 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 19 日
They did not let us stay Because in the website didn’t show any deposits on arrival and because we told them that they did not put that deposit in the information. They didn’t want us to stay. My mom as a disabled woman had to sleep in the car. I would like a refund inmidietly to the card. Right now she is in the hospital cause she got a small stroke. All this has her in bad condition. If don’t receive the money back inmidietly I will be filing out for a lawsuit.
Soledad
Soledad,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
Jennifer
Jennifer,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 13 日
Toni
Toni,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 13 日
The second evening we were staying we heard a loud noise in the bathroom. Upon investigation, we found that the upstairs toilet leaked through the ceiling and dumped urine and human waist into our bathroom. Luckily we weren’t in there. They switched our room but still charged us the rate For the room with the Jacuzzi even though we were put into a smaller room. Talk to the management and they did not care about our concern.