I requested for toiletries on arrival. I woke about 5:00 AM
and made the same request again because my fight was 9:00AM. The receptionist and the front desk said they were getting it. I walked up to them at 5:30 AM. They said the same thing and continued to play with their phone.
I had to depart from the hotel without showering.
I felt cheated and completely ridiculed. Their service is really poor and appalling. The lady and the man on the front desk plus the housekeeper on the 20th morning need orientation.
ezutah
ezutah,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年7月27日
Jarell
Jarell,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月17日
Zuwaira
Zuwaira,8 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年6月19日
Teju
Teju,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年4月10日
GRACE
GRACE,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年4月2日
Good customer service and their residence is neat and clean
Christian
Christian,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年4月1日
Roaches in the room, blocked showered drain, intercom/phone wasn't working. I told the receptionist, they brought a Raid Spray from under the desk. They fixed the drain but after I brought it up with the booking company they said there wasn't an issue with the room. I left the same day.
Oluchi
Oluchi,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年1月22日
Barbara
Barbara,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年10月21日
Overall good
The experience was good, neat, though the rooms are smaller than i though but not bad. I was disappointed with the food though, it seemed that it has stayed long time in the fridge. Every other things i give a good grade.
Samuel
Samuel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年10月16日
Abdusalam
Abdusalam,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年10月6日
Good Environment all round
Thomas
Thomas,13 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年9月2日
Great customer service. Staff is always courteous and friendly.
Barbara
Barbara,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年7月30日
It was a nice check in but the room was of a lesser quality. The side light was damaged, beddings were dirty and the wall where the ac is located was not looking good. However, i called to ask for a change of room the next day and my request was granted.
FRIDAY
FRIDAY,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年4月22日
Roger
Roger,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年3月17日
Very friendly and professional staff. And the manager went above and beyond for my family of four.
Adebayo
Adebayo,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年3月10日
Monika
Monika,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2023年3月1日
The carpeting in the hallway was unsafe. I tripped and fell and suffered damage to my face, my head and knees. There’s a rise in the carpet, very uneven. Anyone can trip and fall
Barbara
Barbara,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2023年2月25日
I didn’t like the fact that I fell and re injured my broken wrist. I also suffered injuries to my head, nose and knees. The runway in the hallway leading to the rooms is uneven. It has almost like a semi raised stair but it’s covered in carpet. I can see someone stumping their feet and toppling over like I did.
Barbara
Barbara,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年2月18日
Roger
Roger,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2022年12月31日
Abegunde
Expedia 真實旅客評語
10/10 好極了
2022年7月2日
David
David,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2022年6月23日
Andreea
Andreea,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2022年4月30日
Menu in the lounge did not represent what was actually available to eat
Judith
Judith,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2022年1月30日
The property was beautiful there was alot of lounge spaces for you comfort with out leaving the hotel ...the only thing was needed was proper towels hand towels face towels bath towels I asked and was provided bath mat couldnt wash up with that .