枕頭格朗德精品飯店 - 雷羅夫亨特

Faultless, will be back again. Amazing staff.

Have stayed here several times this year. The hotel more opened up than other hotels in area. Rooms are small unless you opt for a larger size room. Well located but sometimes staffing levels seem to effect service in hotel at busy times

An excellent stay, top service Spa is amazing. Wifi suitable for remote meetings After a complete disastrous service last February I decided to give this great location a second chance. Thanks to the whole team for your help and attention Daniel

Comfortable, clean hotel. Friendly staff who managed the challenges of Covid well. I felt safe. Main restaurant open but food choices in temporary conservatory could be reviewed as pretty heavy for summer months. Speed of service was also lacking in Conservatory as not staffed v well. Being able to have a quiet place to sit in the garden was a great asset and hotel more ‘generous’ in terms what is provided in the room.

Whether was up and down but the staff provided with umbrella and bicycle during my stay free of charge. The staff manager provided with a quality room after I have told them my problems with air quality of the hotel room I have booked. The entire hotel rooms have carpets in the hotel room. And on my second night i noticed i have problem with breathing and dry skin, and inching my skin .For all my stay to this hotel, I found myself very lucky to be surrounded by people who cares enough for my entire stay in Gent. Thank you very much for your positive energy and quality of costumer service. Definitely i will be happy to be back to you.

It's a well run city centre hotel. Near the centre good restaurants nearby.

Very comfortable stay. o problems and nice quiet room. Good nights sleep.

1. Housekeeping forgot to change some of the towels. 2. Housekeeping did not renewe shower gel. 3. Reception staff misguided us on the time slot for breakfast. So, technically we came 10 min before the closure. The staff did us 'a favor' and lt us in. 4. Our neighbours left several bottles behind their door around 11 pm. The bottles were still there at 1 pm the following day.

Perfect

Nice hotel. Some rooms are very small so check measurement online. Nice touches like a small complimentary mini bar. V clean rooms and staff work hard but room cleaning very slow. Once not done despite being out of room all day and other times late in the afternoon despite leaving early morning. I think this might be a staff/guest ratio issue as at busy times the reception and cafe can not cope either. No doubt this will be fixed as more tourists come into Ghent.