Amazing customer service, all staff are very welcoming and helpful. House keeping was wonderful, every time we went out they will come and tidy the room with little thoughtfulness surprise. Bravo. Definitely it was a first class experience.
Tsz Chit Stephen
2 晚旅行
10/10
It is a very comfortable resort, the housekeeper, staff of restaurant, swimming pool are very helpful and nice, they always smile
Yin Ling
5 晚旅行
10/10
Chiensheng
1 晚旅行
10/10
無敵的海景、豐富的早餐、漂亮的樹
Mingchieh
3 晚家庭旅遊
8/10
在檳城必住酒店之一,早餐食物種類豐富,房間雖然有點老舊,泳池及海灘一流。非常適合一家渡假住宿。
OI MAN PENNY
2 晚好友同遊
10/10
The best hotel ever!
Vivian
3 晚家庭旅遊
10/10
CHEN
1 晚好友同遊
8/10
廁所內的空氣待改善。
chien chin
4 晚家庭旅遊
10/10
mingjen
2 晚旅行
10/10
Tammy
4 晚家庭旅遊
2/10
完全無組織的員工,對於酒店內的資訊,要嘛不清楚,要嘛不正確。
需要他們送東西到房間或是過來提供一些服務,他們都需要耗上1小時以上。再次打電話過去,都說on the way,還是需要等上很長的時間才會出現。
一些公共區域的垃圾桶非常的臭。
數不清的糟糕事件
Thiam Wee
2 晚家庭旅遊
8/10
TAI CHIK EDDY
3 晚旅行
10/10
Everything is nice only that I lost 2 bags of white pepper there and couldn’t find back
Over all experience is sub par.
Need to improve:
1. Reception manpower need to improve
2. In room coffee maker
3. No gold member benefit during my stay.
Shihjen
1 晚旅行
8/10
guat keow
1 晚旅行
10/10
FEI SHING
1 晚旅行
10/10
Sau Ching
1 晚旅行
10/10
真實旅客
1 晚旅行
8/10
I stayed in Rasa Sayang Wing, more quiet than Garden Wing as family with kids usually stay in Garden Wing. Service in hotel restaurants are very slow as staff is not enough. Hotel service is so far so good. The private beach is only a small area. Have free shuttle bus to George town but only 4 times a day and it takes about 30 mins drive. Overall, it's a nice hotell for relax and leisure.
真實旅客
1 晚家庭旅遊
6/10
Overall satisfaction is ok. However, the services were generally too slow. It took more than 20 rings on the phone to get hold of the operator in a number of occasions. For one time, I had to hang up and re-rang. The calls were made in the evening around 9-11 pm. There were call, it never got return call from the front desk. I had to call back after waiting for more than 15 mins. Slow response in the restaurant for breakfast and afternoon tea. May be insufficient serving staff.