艾克希特羅格蒙特美居飯店

Never again.

Awful. Start to finish. The parking I reserve wS through a company no longer associated with the hotel, which isn't their fault but they have known of this issue for over a month and made no warning during booking about it nor apology when I arrived. I had to park off site which only allowed me to buy a ticket until 4am. When I eventually got parked I then spent ten minutes stood in reception whilst the only member of staff directed in another visitor because the road was closed. Other staff looked at me but didn't help. I ordered a double bed. I got two singles jammed together which were uncomfortable. I appreciate this is common place and I had a larger bed but it is not what I ordered. The hot water took ten minutes to run to a temperature I dare step in to. All in all a really bad experience.

Matthew, 1 晚商務旅行, 2021年08月17日

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Last leg of multiple break

Staff were as good as before. Disappointed with the other guests as masks and social distancing went amiss by most northerners and Europeans. Overall a pleasant break.

Antony, 4 晚旅行, 2021年08月16日

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Nice service at all

Amazing sirvice by the staff.we were with kids at 3 in the morning but they fully supported and welcomed us …really appreciate It was great 😊

Kuldeep, 1 晚好友同遊, 2021年08月13日

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Best hotel in Exeter

Stayed here with the family,staff were brilliant

Richard, 1 晚家庭旅遊, 2021年08月11日

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The room was average and it was a privellege room. It was very clean, lots of spillages on walls and whole hotel was very tired and needs updating. Lovely old building but not reaching full potential. Location was good for town though noisy at night

Karen, 3 晚旅行, 2021年08月06日

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Lovely hotel but average stay

Lovely looking hotel, secure rooms & fairly comfortable hotel but the air con unit (not for our room) right outside the window was noisy, we had to ask for a remote for the TV & the shower drain was faulty. Also the lift stopped working & the stag party at reception were not asked to wear masks or distance.

James, 1 晚家庭旅遊, 2021年07月30日

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Bad night sleep.

We used this hotel as a stop over whilst travelling to Polperro. The room was dated, but the biggest let down was the second bed for the children, it was terrible so much so we couldn’t use it. Also the bar was cold and damp. Room was on the front so very noisy from the local nightlife this also scared the kids as it was so loud. Car parking is limited and was full so we used a paid car park down the side street. I was relieved to find my car in one piece in the morning. Breakfast was basic but ok. The hotel photos on the app do a good job of making this look nice rather than the dated worn hotel it actually is.

Jack, 1 晚家庭旅遊, 2021年07月25日

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Convenient and very friendly staff

Really convenient hotel to town centre. The most friendly staff, especially the absolutely wonderful lady in reception. They were very short staffed, but still gave us great service. Lovely hotel, very hot due to no AC (but that’s not their fault) and the toilets in the reception area desperately need updating. Other than that, we had a lovely stay.

Tara, 1 晚好友同遊, 2021年07月24日

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Business trip four nights

J, 4 晚商務旅行, 2021年07月18日

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Nice hotel, poor breakfast and charges

Nice clean Hotel with very friendly staff. Cooked breakfast was not good with pale boiled bacon and shrivelled sausages. Just found out from my phone bill that the hotel charges you to ring the reception as well which is pretty poor.

Harry, 1 晚好友同遊, 2021年07月10日

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