Hotel booked me, said they never got my confirmation, i asked customer service if they could use any other alternate method to find my booking, they said they did. I contact Hotels.com customer support who said the hotel confirmed on their end that they received it. We paid twice for the same room and they wont offer a refund or allow me to stay a second night even though ive provided proof of all of these things.
Ikeem
Ikeem,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 25 日
trina
trina,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 18 日
Jeff
Jeff,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 14 日
Very dirty
The first room was very dirty.There was a dead roach, a trash can full of stinky water that was dripping from the a/c unit that stunk up room, it was a non smoking room and both beds had blankets with multiple cigarette burns, the tub was dirty and a broken shower head was still in the tub.They gave us a different room and this one had something all over the carpet and the tv stand was falling apart.
Todd
Todd,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 6 日
Jessica
Jessica,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 29 日
Terrible do not book
The place smelled musty. Kids playing outside as if they live there running past your window with a view of trash out back as if it was a homeless camp. The room had a terrible scent to it and I saw roaches. I immediately called the front desk to tell them I was leaving. They said leave the key at the counter. Nobody was at the counter I left the key and the left the property and Contacted hotels.com….they have not been able to reach the property management to get my refund.
Michael
Michael,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 29 日
Comfy affordable place never have any issues with them
Tracy
Tracy,1 晚浪漫之旅
Travelocity 真實旅客評語
4/10 一般般
2025 年 6 月 21 日
anthony
anthony,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 20 日
Abdul
Abdul,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 15 日
For customer service rep, April Jane
Steven
Steven,1 晚旅行
Travelocity 真實旅客評語
4/10 一般般
2025 年 6 月 12 日
They need to renovate the entire hotel , broken sink , broken light fixtures, no house keeping because mirrors were dirty, broken toilet seat , broken fan in bathroom, dirty carpet etc. They need to come down to $40 a night permanently
Alena
Alena,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Kanisha
Kanisha,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 30 日
Room was dirty.
Jessica
Jessica,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 29 日
Taquan
Taquan,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 25 日
A mess
They have a no refund policy because they know that the condition of the property is awlful. Walked to the door of the lobby and the smell hits u. Doors to the place dirty finger prints all over the glass handle and everything. No one at the front desk had to pick the phone up to call someone to the front. It’s signs up about the no refund policy, extra guest have to be gone at 8. They have the right to come in the guest room and so on is what’s on the sign. Man comes give me the first room 109 soon as you walk in the smell of mold and mildew hits me in the face. Go in try to cut the air on not working so I try to crack the window and it opens wide no way to keep anyone from coming in mind you this room is on the first floor. Hand prints and foot prints on the wall. So go back and was given another room look at the pics. Left out had a function come back the smell is now worse. Go in the room try to make the best because didn’t want money to go to waste the smell was bad. Pull the covers back to spray second can of Lysol covers had holes, sheets not on the bed carpet so stained in spots that it looked like it had tar on it. Elevators didn’t work offer breakfast but everything out of order. Carpet coming off the wall. Couldn’t figure out the urine smell so I tracked it to the pillows.Towels stained and dingy. Tub dirt in it and stained in different areas. Nights stand and tv console smudges of hand prints.I couldn’t take it I just left and drove home.
Maticca
Maticca,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 19 日
Cool customer service
Lerondo
Lerondo,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Renee
Renee,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 13 日
Don't Stay At This Hotel
I would not recommend this hotel for a stay or stay there again.
erika
erika,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 12 日
kiel
kiel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Clifton
Clifton,6 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 26 日
Cheryl
Cheryl,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 26 日
The room want clean seats in bathroom was broken i just left didn't stay