To start with, out check in took over an hour. I had requested adjoining rooms well over a month ago. No one contacted me to tell me they didnt have them. Then they had one of the rooms on the ground floor one on the 3rd floor. I said "no, we requested adjoining rooms, we at least want them next to eachother." It took over an hour for them to figure it out! We couldnt go anywhere else, as there was a Hockey Tournament and Cheer Competition in town, and everything was booked. We got 2 rooms on the ground level next to eachother. The hall was freezing, as was the pool room. They never came to give clean towels, we stayed 2 days, and when we got there, the bathroom garbage was full! Gross!! There's no place to hang anything, coats ect, besides the bathroom. The shower head was really low, and the shower head sprayed weird. It either needed to be replaced or cleaned! The bathroom floor was freezing!