2/10 不太好
2025年1月27日
Terrible Customer Service & Unsafe/Uncomfortable
Terrible experience with staff. The “managers” attitude was very bad. She tried to not allow my kids in the pool saying they wasn’t “registered” to the room. 1st night we stayed on the first floor & the window was being secured with a random wooden pole. The next day when I asked to be moved to the 2nd floor because of the safety of my family and belongings the “manager” act like she didn’t wanna do it. She ended up putting us in a room on the 2nd floor & that room heater made noises so loud that I had to turn it off overnight to try to sleep & that still didn’t fix the issue because it still went off & on throughout the whole night waking us up almost every time. & of course since it’s the winter time we woke up freezing cold. Only reason I didn’t ask to change rooms again because that woman attitude was terrible. Would never stay here again . Hotels cost too much nowadays to be treated like you snuck in & don’t belong by the employees who wouldn’t have a job without the customers.
Samuel
Samuel，2 晚家庭旅遊
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