Everything was pretty good, the fan didn't initially work but the staff were helpful in coming in to fix it. However, the fix made it stuck on one speed setting but it wasn't too big of a deal. Cleaning was consistent and good, only odd thing was that they never replaced our towels even when we placed dirty ones on the floor as instructed.
Charlie
Charlie,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Jessie
Jessie,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 28 日
Die Unterkunft sieht auf den Bildern hochwertiger aus als sie wirklich ist. Der Pool ist sehr klein, es gibt nur 3 liegen und einen Sonnenschirm (der zweite Sonnenschirm l
Dustin
Dustin,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 20 日
Modernes Hotel in zentraler Lage. Leckeres Frühstück!
Der inkludierte Zugang zum Beach Club ist super, leider muss man aber 415 MXN pro Person Eintritt für den National Park zahlen, in dem der Beach Club liegt.
Birgit
Birgit,3 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 11 日
Neighborhood around the property was a little rough but the hotel itself is fantastic. All the staff were beyond polite and accommodating, and the room itself is well designed and great to be in.
Michael
Michael,5 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 10 日
Hotel is in a residential area, dogs barking all night, roosters roosting at 7am. No TV.
Charlie
Charlie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 7 日
Incredible in every way
This is by far the best hotel I've ever stayed in and it is perfect for any couple looking to explore Tulum and the surrounding area. Firstly, and most importantly, the staff and the room were both incredible. The room surpassed my expectations from the photos and the staff were incredibly helpful and friendly. The location was brilliant, it wasn't too far from the local shops and it was conveniently located close to some great restaurants. The pool was a perfect size for the number of guests, and being a boutique hotel with limited numbers of guests truly made the experience feel special. Tranquil and beautiful. I hope I get the opportunity to come here again!
Thomas
Thomas,6 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 5 日
Skip the breakfast option! The cleanliness standards are very low!
Adrean
Adrean,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
This hotel was the best. The rooms are cozy and the bed was super soft. The staff is helpful and polite and the restaurant on the roof had great food. You can walk to shopping and some really good street food. Laundry place around the corner as well. Eco friendly too, whoch is a plus! I will stay here again 🙂
Michelle
Michelle,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 3 月 19 日
This was our first time in Tulum! The Hotel was very nice! Staff was very helpful and kind! Room was nice and breakfast was excellent! Only complaints was the Rooster that started to crow at 4:30 in the morning and had to ask to have room made up. But other than that it was in a great location for us, within walking distance to shopping and great restaurants! We would return here again!
Angela
Angela,4 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 3 月 4 日
Hotel is clean and customer service is good. The issue is the noise. There's a rooster close by that will crow at all hours of the morning. The hotel has an echo so you can hear your neighbors while laying in bed. Hotel is surrounded by other noises from the street which is expected. We didn't expect the rooster or hearing our neighbors talk while laying in bed. I recommend you stay in the hotel zone by the beach. It's actually quieter even with the clubs and hotels in that section.
Shannon
Shannon,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 2 日
This is a sweet place to stay. The rooms have a private balcony, or larger space on ground floor, with plants and privacy. My room had a king bed and also a large lounge space in front of the bed. The bed was very comfortable and I slept great. The swimming pool was enjoyable. The restaurant is no longer vegan only which was sad for me as a vegan. I still very much enjoyed my stay.
Terri
Terri,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
Stian
Stian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 15 日
We really loved the room and the restaurant. It was located close to restaurants and shops.
James
James,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 4 日
Bien pour un tres court sejour
Bon séjour. Chambre spacieuse. Psicine sur rooftop bien. Les 45 dollars en plus de service fee me semblent exagérés pour trois nuits (15 par nuit) car il n y a rien qui justifie vraiment cela surtout quand le petit déjeuner ne commence qu à 7:30 et qu on part plus tôt.
Florian
Florian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
It was quiet, beautiful, and small. It's one street off the main shopping area so it doesn't get too loud. However, there were a couple of roosters letting us know that it was 4:30am. The complimentary breakfast was delicious. The staff were friendly and helpful.
Tawhera
Tawhera,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 20 日
A very pretty hotel!
Mónica
Mónica,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 15 日
Great location, lots of restaurants, food carts and convenience store nearby. Alex at the front desk was always helpful. The breakfast was lovely. Spacious and stylish accommodation with A/C. We spent a day at the beach club which was on a gorgeous private beach and enjoyed a romantic ocean-side dinner at Casa Maria.
Vanessa
Vanessa,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 6 日
Location very good in the centre of Tulum, close to the best bars and restaurants
Marko
Marko,4 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 6 日
Naturaleza en el centro de Tulum
El hotel es lo que se ve en las fotos, la decoración es muy bonita y la estancia cómoda.
El buffet no es uno al uso, hay un jugo café o infusión y luego un plato a elegir caliente muy rico.
Al hacer el check-in nos pidieron una cantidad en depósito que no se mencionaba en la reserva, al decir que no estaba en ningún lado.Al negarnos a entregarlo dijeron ok.
真實旅客
6 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024 年 12 月 2 日
Great stay, good service, amazing facilities - kayaks and paddle boards available and included, makes a total difference. Perfect location on the lagoon, and super helpful reception staff to help book taxies or giving you the tips to get around easy and become self sufficient with taxies
Delphine
Delphine,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 29 日
12 Rooms, nice staff, great design
Sandra
Sandra,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 11 月 3 日
GAbriel
GAbriel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 10 月 14 日
Magnifica atencion
Bastante Bien, muy buena atención y desayuno Excelente
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 10 月 2 日
Lugar sensacional!
Foi tudo espetacular. A localização é excelente ( perto de tudo). O quarto é incrível, a equipe muito educada e o café da manhã é sensacional. Com certeza vamos novamente.