1)图片與實際房型不符合
2)房間裏未開的紅酒不見,我曾要求服務人員隔日送回,仍然未送回,飯店主管知曉後也有要求他們再次送回,但是服務人員仍然不理會,経我又反應,主管單位才知曉,雖然後耒有處理,但是五星飯店有如此怠慢的態度,顕然管理有問題。
3)最後一天飯店主管給予3:00PM late check out的優惠,但是當日櫃枱人員仍然打電話要求立即退房,原因是有人已經要搬入,距離飯店主管給的時間還有二小時.....。
這個五星級酒店應該多降二級。
Jenny
Jenny,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2019 年 7 月 18 日
附近交通方便,飯店人员尚需再敎育
飯店交通很方便,不过清潔人员尚需再教育,誠実度不足
Jenny
Jenny,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2018 年 10 月 1 日
Lina
Lina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2018 年 8 月 27 日
很舒服!
Haosen
Haosen,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2018 年 8 月 13 日
華麗、可以一試
真實旅客
1 晚浪漫之旅
Hotels.com 真實旅客評語
8/10 非常好
2018 年 1 月 2 日
服務欠精細
真實旅客
1 晚浪漫之旅
Hotels.com 真實旅客評語
6/10 不錯哦
2017 年 10 月 6 日
Compared to other 5-star hotels, so far so good
compared to other 5 star hotels, i can only say this one is so far so good
Staff is not very helpful, no matter the bellboy in the front door , or the house keeping
It took a hour to wait for the house-keeper to get my box tissues and slippers. i think the hotel can improve more about their staff training.
i think the most impressed thing in the hotel is their classic decoration, it's really nice and beautiful.
真實旅客
1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2017 年 7 月 20 日
Average old fashion hotel
Old fashion hotel with limited TV choices and strange access to gym.
Very good location, hundreds bars and restaurants nearby. Once they knew our flight at 10pm, they offer late check out until 4pm and really helped a lot! Staff can speak fluent english which is rare in Madrid
Lai La
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Margery
Margery,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 18 日
Great hotel great location
Can’t say enough positive things about the hotel. Great beds, pillows, room service was amazing. Hotel was in great location. Walkable to all the sites. Would recccomend and stay again. Service was amazing. The staff incredible. Really went out of there way to help.
Simos
Simos,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
Great place would stay again. Great location.
Wow. Great hotel. Would definitely recommend. Amazing service. Room service was great. Bed was very comfortable. Pillows were comfortable. Would stay again for sure. Everyone was very helpful. Great location. Very centrally located next to all the museums and sites are within walking distance.