Everything is perfect.Ben is the best staff in my experience .We encounter the power failure of Helen at the second night .It's not the hotel's fault.Highly recommend .
sally
sally,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月2日
Colleen
Colleen,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月2日
I request a refund, hotels.com has not returned it
After making a reservation, I arrived at the hotel with my family and to my surprise they told me that there was no room available and they left us in the cold night without a room. I am waiting for my money back. I requested a document proving that they did not give me the room and they only gave me a zero bill.
Cesar
Cesar,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月28日
The room floor was in need of a cleaning. Also, the shower door would not stay closed due to a broken piece where the door ended
Frank
Frank,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月20日
Bed bugs in first room. Changed to another room without issue. Very loud and someone stole do not disturb sign off door.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月18日
the whole hotel needs an overhaul
Room and bathroom were clean except for green gummy bear on the carpet. Hallway carpet had big stain near the stairs. Mattress was very uncomfortable and gave my husband and I severe back aches. The biggest problem was the cable went out about 8pm and did not come back on before we left the next am. We called twice to the front desk and the second time the front desk lady said that it would not be fixed until the next day {our departure day}. She was kind enough to discount our room stay 30%. Our hotel of choice for the last 3 years had been Hampton Inn so we have been happy with the chain until this visit to Helen Georgia. The hotel needs an overhaul and as soon as possible. The staff were all very nice and polite.
gail
gail,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月5日
Don’t Book Here!!!
This should not be considered a Hampton hotel it was old and disgusting. There was hair all over the sheets and pillow case I went to the desk and told them the sheets were never changed I put four sheets down on the bed so I could sleep but was grossed out. The manager gave me a full refund
Lisa
Lisa,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Great Christmas stay in Helen, GA
Wonderful stay in a beautiful town for Christmas! The hotel was very conveniently located in the downtown area, making everything within walking distance. The hotel was clean, warm and the staff friendly. Breakfast daily was a big bonus, even on Christmas day! Highly recommended if you ever travel to Helen GA!
Tim
Tim,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月25日
Disappointed
Disappointed in the quality of the hotel for what we paid. Condition was poor and needs upkeep. Stains on the carpet. Furniture chipped. Blood stain on the pillow. Microwave missing dial and dirty. We couldn’t get the heat to work unless we turned the fan to the on position.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月19日
Good Stay in Helen at the Hampton
We had a nice trip to Helen and a very nice time. The Hampton staff was very friendly and helpful. My room was a King size bed room. It was overly large and very comfortable. The room was overheated at first, but I turned on the AC and opened the patio door and the room was comfortable after that. I loved the patio/balcony overlooking the river. Great view!
The carpeting was a bit dirty and could have used either cleaning or replacing. The breakfast each morning was good and tasty.
Kevin
Kevin,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月30日
Gary
Gary,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月30日
Other than the elevator being broke it was a great stay
Vicki
Vicki,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
James
James,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月25日
Perfect location. It was clean but needs to be renovated.
Diane
Diane,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月19日
Guy
Guy,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Joel
Joel,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月13日
Well used condition!
Getting old and used, needs a remodel which should include a good cleaning. Close to downtown, but years of use is showing badly! Does not meet the Hampton’s quality!
Kevin
Kevin,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Recommended, clean and within walking distance of downtown Helen
Albert
Albert,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年11月4日
DO NOT LET THE FACT THAT THIS A HILTON PROPERTY FOOL YOU!!!! Our horrible experience with this hotel began at check-in. The girl behind the counter never made eye contact nor spoke to us except to ask for vehicle information. The hotel is filthy and so outdated. It truly needs a complete gutting and remodel. Our room was not cleaned from past guests...hair on the linens, take-out container in the garbage can and black lint on the floor. The shower and ceiling are covered in mold and the air vent is coated in hair/dust. Spots all over the mirror. ABSOLUTE WORST HOTEL I'VE EVER STAYED IN!!! ***The option to add photos does not work, hmmmmmm wonder why*** I will be posting on all social media outlets and contacting Hilton Worldwide!!
Kellie
Kellie,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月27日
Overpriced for room and service.
ROBERT
ROBERT,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月27日
Walking distance to downtown Helen. Hotel room was clean, staff was nice, quiet, and safe. I have stayed here twice and would choose this hotel again.
STEPHANIE
STEPHANIE,2 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月25日
Walter
Walter,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
Helen stay
Location great, staff friendly. Hotel generally good, just old and dated. Room comfortable.
Breakfast ok, standard stuff. Was not kept up later in morning so late risers are somewhat out of luck on availability of some things.
mark
mark,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月21日
Nice backyard, walking distance to the main street.