傑克遜希爾頓飯店 - 傑克遜

The hotel was beautiful; clean rooms.

The room wasnt completely cleaned. The toilet seat was broken. The ice machine on the floor wasnt working. Only thing we like was the soft bed, snow ball air and hottest shower ever.

Hotel needs to be updated! Room had roaches!

All way good overall. Had to wait on the person to get back to the desk to check in a while And there’s nowhere to park in the back but all the back doors were locked the whole time I was there you could not get in or out of those even if the building was on fire you could’ve gotten out so you had to enter from the front and walk around to the back with luggage . which sucked. But the rooms are clean and sanitized and I was good very good place to stay

The hotel was just “okay” in that it is outdated. My biggest complaint is noise. It is very noisy. The room next to me had several people partying all throughout the night. I reported it and was told “we can’t do anything about it.” I then reported it to Charles White (Front Office Manager) and his reply was “seriously, you expect me to believe that my staff told you that. I don’t believe that.” He not only called me a liar but was rude and indifferent in his approach. He then said “what do you expect me to do about it anyway?” As someone who stays over 200 nights annually in hotels, this hotel is one I will not visit again. The rooms are comfy but small with thin walls. The decor is outdated. The carpeting worn.

Great EVERYTHING

The hotel is very old and not kept up in any way. The first room they put me in was filthy. The linens were dirty , the carpet had not been vacuumed, the bathroom had a dirty washcloth hanging in the shower , there were urine stains on the toilet and pubic hair. They changed rooms and it was moderately better. There was no soap and it was obvious the room was just wiped down not cleaned but the linens were fresh and after driving all day as long as that was clean I could sleep and continue my trip in the morning. They had a sign at the front desk asking if you needed shampoo or body wash or lotion so I figured those wouldn’t be in the room but an empty hand soap box is pretty unacceptable. The restaurant in the hotel along with the one beside it is closed and it doesn’t mention that when you book. Charles at the front desk was nice and he seemed to be concerned with the fact that the room was disgusting but I would never stay there again and if I wasn’t dead tired from driving all day along with having another full day of driving ahead I would have demanded a refund and stayed someplace else.

Great location and great hotel

The staff was Amazing. Gerica was the friendliest and most helpful manager, exceptional service

Check in was super slow but everything else was excellent.....I will be coming back