Pool was drained except for 2 feet of brown water… not like advertised in the picture had a musty smell.. elevator went out… no restaurants only one next door was empty…
Thomas
Thomas,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
Considering the flood they had in the fall things were pretty good. Pool and hot tub not running yet which we missed. beds were comfortable. Kitchen not fully functional so only continental breakfast available.
Carol
Carol,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 2 日
WILLIAM
WILLIAM,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 24 日
A clean place
Very clean and comfortable.
Robert
Robert,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 22 日
The room a/c didn't work. Finally after sweating for hours, I asked about a fan and got moved to the highest floor where once again the air wasnt working. It wad absolutely miserable. The night staff was awful and had to wait until they finished their cigarettes before they would tend to the desk. 10/10 don't recommend.
Hillary
Hillary,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 10 日
randy
randy,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 6 日
Direct tv did not work
Julie
Julie,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 10 月 16 日
Mazariego
Mazariego,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 10 月 5 日
Rachel
Rachel,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 10 月 1 日
Mountain Inn & Suites is a nice little hotel in Erwin TN. The same Erwin TN that just got wiped out from hurricane Helene flooding. Hotels.com refuse to give me a refund even though they have received photos of the entire hotel in shambles with nothing but piles of debris all around it. They are not and were not open. I could not call the hotel and reschedule. But Hotels.com says they cannot refund me even though the hotel was closed and halfway underwater. Hotels.com is a complete scam. I would 100% recommend staying at this hotel should they reopen. But definitely do not book through Hotels.com
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 9 月 27 日
James
James,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024 年 9 月 25 日
Not bad.
Danny
Danny,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 9 月 25 日
Small town hotel with great staff and great community. They go above and beyond to make the customers stay as smooth as possible
Paul
Paul,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024 年 9 月 23 日
Our water faucet did not work well. Other than that, it was pretty enjoyable. We were surprised at how quiet it was.
Carolyn
Carolyn,2 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024 年 9 月 22 日
Our bed was HARD not just firm, but hard. I know that’s a personal preference but made for a rough 2 nights. The room had drywall cut out to access bathroom plumbing (I’m guessing) it was in place but unfinished. The entire hotel smelled like a musty, moldy basement. Wasn’t the worst experience but have stayed in better. Mediocre at best.
Kristin
Kristin,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024 年 9 月 2 日
Only one microwave in hallway by elevator and out of order ice machine for entire floor. Totally unacceptable in ky opinion and enough of an imposition that would never consider staying here again regardless of condition in rest of hotel. Needs updating in regards to room amenities.
Terry
Terry,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024 年 8 月 26 日
1
keith
keith,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 8 月 7 日
Troy
Troy,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 7 月 31 日
I wouldn’t recommend this place
The staff was friendly. The breakfast sucked. There wasn’t enough food we felt like we were taking away from other guests. There was literally 3 sausages and 1 biscuit. The room had holes in the walls. You could smell the mildew and mold.
Samantha
Samantha,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024 年 7 月 15 日
Cleanliness is Key
The hotel staff were gracious and accommodating and do the very best with what they have. The hotel is in need of investment for general upkeep and maintenance. Examples include peeling wallpaper, bathroom caulking, outside lighting around the pool and perimeter, and stocking 21st century toiletries. Overall, the excellent cleanliness of the pool, room and bathroom was unexpected. The linens were crisp and the mattress was in good condition.