For what we paid, I expect more. The staff was friendly and sometimes accommodating but my request for an extra pillow was ignored. The lobby coffee did not include half & half creamer nor Spleda/Equal. Thank goodness there were several retail coffee options within 5 minutes of there. After the first day, our keys did not work, and we had to get them reprogramed. The carpet of the hotel room was so dirty that when you walked from the shower to the bed, your feet got visibly dirty. No kidding. The shower pressure was modest at best. The beds were not very comfortable. If I had paid $120 per night, I could overlook these things but at over $250 per night, I expect more. It was a good location however with several dining and coffee options nearby. Parking was free. I will not stay here on my next trip to Traverse City.