Apart from the inconvenience caused by the road maintenance outside the hotel, the living experience was good overall.
HEI YEUNG
1 晚旅行
10/10
Very nice and comfy hotel. Rooms are spacious. Quiet environment.
真實旅客
1 晚家庭旅遊
6/10
Anders
1 晚家庭旅遊
8/10
Ernest
2 晚旅行
8/10
Mitchell
1 晚商務旅行
6/10
Fhiona
1 晚旅行
10/10
Beathe
1 晚旅行
2/10
Shona
1 晚旅行
2/10
Stephanie
1 晚好友同遊
4/10
The service at check in was absolutely terrible. We waited in a queue for over 45 minutes to check in. One woman at reception refused to check people in until her colleague (who was doing all the work) had to ask her several times to attend to the guests. Lots of unhappy festival goers because we missed an hour of the show due to the chaos in the lobby. No apology for the wait time either. To top it off we also had to pay to park in the hotel car park! Very disappointing.
Lorraine
1 晚旅行
8/10
Nice hotel located on the outskirts of Dundee, only stayed one night and never used any facilities. Check-in was slow as only one member of staff on.However she was very helpful and had a pleasant manner .
Deluxe Room was great nice facilities and a brilliant shower .
Two negatives I could hear everything from the next room . The main disappointment was the £5.75 charge to park at the hotel.
Michael
1 晚旅行
6/10
It took 20 mins to get checked in as they could not find our booking despite telling me my name 2 mins before. To be fair though they did upgrade our room. The bar was a shambles. 2 members of staff serving who clearly had a language barrier as it took forever to get served despite it not being busy and we waited about 40 mins on 2 portions of chips.
Steven
1 晚旅行
4/10
Toen we toekwamen schrokken we er al van dat we de parking nog moesten betalen, ondanks we al een kamer betaald hadden. £5 valt nog mee, maar is overbodig als gast van het hotel.
De kamer zelf was ruim en mooi in orde. De badkamer was ook netjes. Hier kunnen we niets op zeggen.
Het restaurant was gesloten toen wij er verbleven, dus het avondeten ging door in de bar. De bar was niet mooi ingericht & het eten zelf was ook niet zo lekker.
Tijdens het inchecken is ons niet verteld geweest dat we het ontbijt nog moesten betalen, dus dat was een verrassing ‘s ochtends. We waren wel genoodzaakt om hier te ontbijten omwille van onze dagplanning, maar het was veel te duur voor een ondermaats ontbijtbuffet.
真實旅客
1 晚旅行
6/10
Room quite dated.
Staff member on gym reception was mos
Ellen
1 晚商務旅行
10/10
My original room had an issue with the door lock and the staff were prompt to upgrade me to another room.
Andrea
1 晚旅行
10/10
Good
Beccy
3 晚商務旅行
2/10
Not great. When I got my key card and went to go in to my room I realised there was someone already in there. My colleague walked into “his” room and there was a lady in there already unfortunately for her she was getting undressed.
jay
1 晚商務旅行
2/10
They know what is wrong with it. Management need to seriously look at this
Marc
1 晚商務旅行
6/10
Unfortunately, I think this hotel has gone downhill since it took over from Doubletree. The car park looks awful with those big green pay for parking signs all over the place. Charging customers to pay £5 to park overnight isn’t good and just comes across as being greedy to me. The guy on Reception wasn’t particularly friendly. The rooms are tired and need a refresh. The breakfast was nowhere near as good as it used to be. Most of the breakfast buffet food looked like it had sat there all morning and wasn’t particularly tasty. The dining room is tired and scruffy. I had a bar meal on the night and the service was fine but the food was average yet quite expensive. I paid £10 for a starter that was tiny and undercooked. When I walked past Reception the following morning a manager seemed to be having a heated discussion with a member of staff that never looks particularly good in front of customers. It’s a shame because I used to stay at this hotel all the time when it was Doubletree but I won’t be booking it again.
Daniel
1 晚商務旅行
4/10
Much better place when it was a HILTON, at least they had working aircon; these cheapskates have disabled it, the room was so so hot...
The parking charge situation is a cop out - passing it on to a third party - very poor attitude. Other than that I didn't have any issues, many others checking in did - rooms not ready etc..
Wont be back in a hurry that's for sure...
NIGEL
1 晚商務旅行
8/10
GREAT STAY - FRIENDLY RECEPTIONIST WHO SORTED OUR ROOM OUT FOR A QUITER LOCATION AS WE ARRIVED TOO EARLY TO CHECK IN. ROOM WAS CLEAN GREAT TEA TRAY. GREAT BATHROOM WITH GOOD SHOWER - ONLY DOWNSIDE ROOM WAS HOT DID GO DOWN TO RECEPTION FOR A FAN HOWEVER, THEY WERE BUSY SO DID NOT WANT TO TROUBLE THEM SO I AM SURE IF I WAITED THEY WOULD OF PROVIDED A FAN. DID NOT EAT IN HOTEL SO CANNOT COMMENT
gail
1 晚旅行
2/10
Overbooked hotel- no one on reception …. The cleaner told us there was no rooms available- total apathy from cleaner and no manager or receptionist to be seen
Karina
1 晚旅行
8/10
When booking made, onsite parking was included, but when arrived the parking was charged!
qingsheng
1 晚旅行
10/10
Great in every way
Thomas
3 晚旅行
2/10
Blode lady at reception is the rudest person ever, one of those that everything is a problem, very negative on everything stated