Got to check in an hour early which was nice but the room was not the best. Saw some scuffs on the walls and bed head boards. Also found 2 spiders in the room!
Worst part was the last day. We had a check out time of 12pm. Had room service knock on door at 9am waking us up and again at 11am trying to open the door while my family was still using the shower! Called the front desk and the staff member didn’t even apologize or offer any accommodations!
Then on top of that after we checked out at 12pm, I got a voicemail from that front desk about 2 hours later accusing me of still being in the room when we clearly left the property at 12pm. He threatened to charge me for a late check out fee! When I called the front deck back, he said he got confused and I had to confirm with him multiple times that he wasn’t going to charge me for a late check out. This definitely caused me anxiety!
After this not so pleasant, safe to say I will not be staying here again!