Terrible service pretty sure there’s bedbugs from the exoskeletons I saw in corners that clearly hadn’t been cleaned and spots on the beds
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月25日
Never again
We came out for a family trip. Upon entering the hotel smelled. Finally got to our room the key cards didn’t work so had to get new ones. After entering the room it looked like the room had been opened with a crow bar. The bathroom tub was dirty, the ceiling looked horrible you could see where they tried to fix thing and just through putty over holes. The floor was not clean. And when inspection of the bed was done found hair and dirt in one. When I complained I was told the sheets were just stained. I still requested clean sheets. The curtains had food stains and rips. And the most uncomfortable beds. The biggest let down was the hot tub was broken but when I checked in was advised it worked. The gentleman presented to try and fix it to which his solution was to get in the regular pool. The next day I learned from staff it hasn’t been working for a while but the sign keeps being taken down. The only good part of the stay was they had a decent breakfast and I did receive a small refund.
Juaquina
Juaquina,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月8日
Don’t stay here, cheap is cheap.
The hotel was dirty, smelled. A fire alarm near by had dying batteries so beeped all night and all day. There was a wasp in my room and they squished it against the wall. Gross.
Michael
Michael,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年10月28日
Worst stay with Hotels.com
Called previous day was told jacuzzi worked got there did not work. Pool are was dirty, gross. Beds were hard, rooms had a bad odor. Front desk little English & couldn’t understand my complaints. Would not swap rooms when asked. I already paid through hotels.com would not reimburse or discount my room. Breakfast sucked. Had just cereal & waffles. Kids said waffles did not taste right so threw away. Went somewhere else for breakfast. Area also dirty.
Jason K.
Jason K.,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月20日
tina
tina,1 晚旅行
Orbitz 真實旅客評語
2/10 不太好
2024年10月19日
This was a wild experience first we try to get in and they barely talked to us.my son went down to the pool and the hot tub was colder than a polar plunge pool had a slimy bottom and the slide had multiple rust spots and you got stuck around every turn. I was using the bathroom when the door opens me thinking it was my son I said give me a sec I will be right out but instead a staff member comes right through the door! The tv remote didn’t work. The only good thing was they had friends on but tv kept glitching.
Brittany
Brittany,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月18日
Tv had no remote
Troy
Troy,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年10月16日
Not clean. No towels
Tommy
Tommy,3 晚家庭旅遊
Travelocity 真實旅客評語
2/10 不太好
2024年10月16日
No housekeeping. Breakfast very little
Tommy
Travelocity 真實旅客評語
2/10 不太好
2024年10月15日
The bedding was filthy including sheets covered in human hair
Cory
Cory,4 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月13日
Housekeeping did not clean our rooms and breakfast is not worth the price you pay for two night stay.
Tracey
Tracey,2 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2024年10月11日
The room was dirty and so was the pool area. I would not recommend staying here
Savannah
Savannah,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月8日
Dustin
Dustin,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月5日
the only good thing about it is that it’s super cheap and there’s an outback steakhouse across the parking lot. other than that it was meh
Cassius
Cassius,4 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2024年10月2日
Jim
Jim,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月30日
Horrible place very dirty and stinks as gell, honestly dont waste your money .everything is in bad shape. Not what they advertise.
Saul
Saul,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月27日
I never leave reviews and am only doing this because the hotel is that bad and I wish I had known before I spent money and took my family there. We had stained bedding, dirty and cracked floors, our hotel door let light through the crack like a tiny public bathroom stall does - the entire building needs renovated. My husband wanted to call it a loss and spend more money to sleep elsewhere as it was so dirty and sketchy he didn’t want our children or us to sleep there.
Alexandria
Alexandria,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月27日
German
German,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月26日
Stay at the best western across the parking lot.
Bathroom handle was broken, pool looked filthy. Not only the water but the deck. Hot tub currently out of order.
Our shower and toilet were dirty, the amenities in the bathroom were used. Bed was comfortable but there were specks of black something in the sheets.
The towels we had looked like rags. Thinned and stained.
Spend somewhere else!
Danika
Danika,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月24日
Pool dirty, repairs never happened, and I couldn't understand desk help.
Charles
Charles,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月23日
Check in is at 3 but my room wasn’t ready till almost 4.
Luis
Luis,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月19日
April
April,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月16日
Blood stains on shower curtain, yellow stained towels, sticky residue all over the cabinet and headboard, MOUSE POOP behind end table, dirt on pillow. The room was gross. We went to the pool area and the hot tub wasn’t working and the pool is a nasty color and the floors/stairs for the water slide were very gross. Bandaids on stairs. The elevator wasn’t working properly and it was scary. There was a light fixture above the front entrance that broke and was hanging down. Every other person in the hotel was also complaining about the conditions everywhere we went. We would have left if we were allowed a refund. Do NOT come here.