Absolutely the worst hotel experience I’ve had in the US—and I’ve been on the road for 6 days, staying at multiple hotels. Despite paying the highest rate here, it was a disaster from start to finish.
Check-in was unpleasant: the receptionist looked like he was having the worst day and clearly didn’t want to be there. No greeting, no smile. He opened a Wyndham Rewards account with my email without asking, gave zero information about the hotel, breakfast, or Wi-Fi until I asked multiple times—each answer delivered with a visibly annoyed face.
The room? Subpar. The AC barely cooled. The desk chair sank down by itself and felt ready to collapse—unsafe and uncomfortable. No couch or sofa in the king room (which is standard elsewhere). The bathtub faucet was ridiculously confusing to operate, with hot/cold mix impossible to control.
Breakfast was a joke—advertised as “full” but in reality: frozen, mushy pancakes; no bread, jam, or fresh fruit; just a single jug of apple juice that ran out and wasn’t refilled. No effort to restock water or juice, even before breakfast ended. Choices were shockingly minimal.
To top it off, my room key stopped working before checkout, and the checkout receptionist was just as unfriendly as the one at check-in.
If you value good service, working amenities, and basic hospitality, avoid this place. Management needs serious training in customer service.
