Shortly after 1:00 am, I was awakened by a loud HVAC related sound, not part of my room's air conditioning system, with a scraping sound that intermittently rang out alongside the HVAC noise. This continued for the next 3 hours and I am NOT a light sleeper but I could not fall back asleep. I called the front desk and complained and the response was they would "send security" to my room to investigate. I told them it obviously was a maintenance issue and to please stop the sound. Nothing was done. I called 5 additional times: 3 at 2:30 am and at least twice more at 4:30 am when I got up to shower. No response from the front desk. When I confronted the front desk clerk he said they were having trouble with their phones. Needless to say, when you rent a hotel room, the minimum expectation is to have a peaceful night's sleep. There is obviously something wrong with the HVAC system for that room (at the end of a wing - #231) and I imagine others have complained about it but nothing done.
Kenneth
Kenneth,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
RICARDO E
RICARDO E,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月31日
Sound proofed room sucks!
Unfortunately, it was hard to fall asleep due to the folks across the hall opening and closing their door all night. It sounded like it was someone in our room. Sound proofing needs to be worked on! Worst experience ever!
VIRGINIA
VIRGINIA,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Sarah
Sarah,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月19日
Elevators were broken, fire pit was broken (which is why we picked this property), fridge in room was broken.
The hotel is clean staff was nice but was disappointed.
Samantha
Samantha,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Marco
Marco,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Joseph
Joseph,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月12日
Heidi
Heidi,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月2日
Dirty room :/
Very dirty room that wasn’t cleaned properly. We arrived late and were very tired but noticed how bad it was when we woke up.
Robert
Robert,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月21日
Heather
Heather,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月19日
There is no electric charges for cars and the place that we were recommended next door charge $55 for an hour. This is unacceptable to offer some sort of discount or anything for the inconvenience and cost of the convention center chargers. I was extremely disappointed.
Alexis
Alexis,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月7日
Casey
Casey,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月5日
Nikkelle
Nikkelle,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年11月4日
Why even have staff? Was completely ignored until practically yelling at them. Really, we used our social skills. Too bad your staff have none.
Even when I did get their precious time, they gave attitude and couldn’t/wouldn’t answer my simple questions. Thought I was paying for some kind of service here but just wasted my money.
Nikkelle
Nikkelle,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Good place to stay with your family
Edith
Edith,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月3日
Room was A bit in need of care.. woken by housekeeping, our car was full of mud due to some kind of landscaping malfunction.