First off I usually love double tree hotels. This one was just off.
Plus: quick response to request for towels. Beds decently comfortable.
Cons: mold/mildew in bathroom shower. Very low water pressure. Shower faucet ran at a steady stream at all times. Called maintenance and they said they couldn’t fix it cause they’d have to shut water off to hotel to do it so just put towels down to dampen the noise so we could sleep. Kept having housekeeping trying to get in room on second day when we were inside and front desk kept calling saying they didn’t have us registered in the room on the second night even though I had already paid in full AND they confirmed 2 nights at checkin.
Overall this one is old and dated and in need of a good cleaning. Hallways smelled like weed.
Staying at a different double tree in Virginia later this month so not ready to give up on the brand in general. Just won’t stay here again.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Sara
Sara,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Yun
Yun,4 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月28日
Old hotel a bit pricey for what we got.
Keineshia
Keineshia,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
Excellent view of the river
Had an excellent view of the river no matter what time of the day.
CHARLES
CHARLES,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Joseph
Joseph,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Robbie
Robbie,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Fred
Fred,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Dero
Dero,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月18日
Candace
Candace,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月18日
Zakiya
Zakiya,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Easy access
Very pleasant staff, super attentive to my request, trying to update online access for Rewards. Attended Holiday party onsite, convenient and welcoming
Gus
Gus,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月16日
Bit dated
Rooms quite dated. Clean but lots of grime around balcony doors and the curtains of poor standard. Bed comfy and rest of room clean.
Simon
Simon,4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月16日
Amber
Amber,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月16日
Elisabeth
Elisabeth,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Lara Lee
Lara Lee,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月16日
Seriously?
Not sure why we did not know about the $20 per day for parking? cheaper across the street. carpet is in serious need of replacement. Wall on LT side of patio door is falling apart from water damage??
Brian
Brian,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月16日
Shut it down--FULL REVIEW ON GOOGLE
I can't say enough about how disappointed I was.. mourning the loss of my mother on my birthday weekend in a junior suite that looked like a motel off Phillips highway somewhere.. FIRST room was the junior suite with the non working bathroom light, jailroom shower/tub combo, busted heater, busted and chipped microwave and hutch it was sitting on, trash on the floor, rusted and patchy sliding glass door leading to the wonderful river view of the pavement and caution ribbons from the renovations they don't tell you about..I got moved to a better room on the 10th floor with 2 doubles that was worse.. Moldy, heater busted and separating from the wall..I don't know how long any of that's been in there.. The tub.. You need shower shoes.. Period.. The video says enough... They then wanted to comp me a free room .I asked where? The closet? Because from the 2 rooms you showed me I'm not staying in... They said well we're trying to work something out maybe a reduced rate from the I paid for the busted junior suite? No thanks.. Just get me the room I worked and earned this money and paid for.. They then offered to walk the rooms with me until we find a decent one.. So room we went to next was similar.. We tried one more on the 9th floor.. It was dark and I forgot to get the number..I got a refund and ended up at a decent Hilton....4 crappy rooms..I guess if I was drunk like everyone else there the rooms would look great right?! Try that ...They need to shut it down
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Fred
Fred,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
The room was dirty the tile was cracked in the bathroom. There was a huge crack in the wall.. stains on the carpet it was horrible
John
John,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月8日
Someobody was doing work above us at 3am for a good hour or two waking us up. There were bed bug droppings on the mattress. Heat worked and nice view with balcony
Jeremiah
Jeremiah,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Very good service but pretty much rooms are outdated