Tub drain was clogged and flooded while showering. Toilet tank stopped refilling after first flush despite water valve being fully open. The wallpaper and floor were both ripped, and the edges of the floor were filthy. You could see the years of dust pushed into the corners of the room and against the edges of the beds. The ac unit was extremely loud and woke me up several times throughout the night. The staff was polite and professional, but not nearly enough to offset the terrible room I got. Nowhere near worth the $200 total I paid for one night and breakfast.
Ricky
1 晚旅行
8/10
Great location, outdoor garden and lobby was large. Room was clean, but was on the first floor after heavy rains and the room felt damp. Good value.
真實旅客
1 晚旅行
10/10
Maria
2 晚旅行
8/10
Jane
1 晚旅行
10/10
Hotel is a bit dated, but service was excellent and rooms were very clean and quiet. Was perfect for my situation. I left early to catch a flight, around 4AM, and did see security patrolling the parking lot, so it definitely felt safe as well.
真實旅客
1 晚旅行
10/10
I was just one night. But we enjoy been there. Was cozy & Elegant. Has and indoor pool, gym, interior patio, and and art historic gallery. That we enjoy very much.
Jose
1 晚旅行
8/10
We very much enjoyed our stay here and would stay again if we come back to the area. All of the staff that we encountered were very nice, friendly and helpful. The hotel was very pretty and we loved the little area with the Biltmore Dairy exhibits. Our room had everything we needed and the beds were so cozy. We loved the indoor pool, hot tub and fitness room and the court yard would be so beautiful when it's warmer. The indoor pool was so warm so it felt amazing but the pool room was SOOO hot. They really need to turn that heat down. Multiple people complained to us about that. Every time we went to the pool there would be people standing in the fitness room to watch their kids so they could get out of the heat. You couldn't just sit in there. It was a sauna. Our tv remote did not work so we had to get up and change the channels on the TV and one of our water glasses had someone else's hair tie in it so we did not use that. Besides that, we really loved our stay. Every time we went out to eat, it was only 8-10 minutes to get there so it's a pretty good location.
Kasey
2 晚家庭旅遊
10/10
Sabrina
1 晚旅行
6/10
Disappointed that sight said they had restaurant and bar yet it was permanently closed when we were there. Did serve a breakfast.
cathy
2 晚旅行
10/10
Eric
1 晚家庭旅遊
10/10
Cody
3 晚旅行
8/10
The hotel was clean and convenient to Missions Hospital. Our shower head was messed up. As soon as I informed the front desk they sent someone to fix it.
Adena
2 晚家庭旅遊
8/10
The hotel was good. The location is amazing. The rooms are spacious and comfortable. The staff was beyond impressive, so very kind! I would definitely stay there again
angela
2 晚好友同遊
4/10
The reservation person was great helping me correct an error I made reserving a third night. The room was barely acceptable. We ran out of toilet paper and we had run some down. At no time did a maid clean our room.
Michael
2 晚家庭旅遊
10/10
No restaurant or bar ! I guess-from the storm damage in the area
Frederick
1 晚商務旅行
10/10
The front desk staff were very friendly and helpful! I would definitely stay there again!
Julia
1 晚家庭旅遊
6/10
Christopher
2 晚旅行
8/10
Like the location
Deborah
1 晚旅行
10/10
Basil
2 晚旅行
6/10
Everything about the property was wonderful. My only complaint is I stayed in the Vanderbilt tower room 236 and the shower knob had to be secured with a wash rag bc it just flimsily spins around. So you can have cold water or scalding hot if you don’t secure it. A name like Hilton shouldn’t have these types of issues.
Felicia
1 晚浪漫之旅
10/10
Love the pool and hot tub
Jason
3 晚商務旅行
10/10
We had a great stay! We loved the pool and the staff was so friendly.