Terrible staff and service. Had to have the conversation about my reservation 5 different times with the fifth being with the manager, Rudy. Speaking to him brought to life that staff will be as good as the person who leads them. He lacked the skill and finesse to manage an upset customer. Kept making excuses for himself and his staff. The property is nice (albeit heavily overpriced) but would warn everyone to stay far away - service is what matters and this place is the pits. I’m a gold elite bonvoy member (for ages) and this is the worst service experiences I have encountered in a decade
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
Irene
Irene,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
Humberto
Humberto,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
DANIEL
DANIEL,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 7 日
Lindsay
Lindsay,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
Beautiful
Shelly
Shelly,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
The property, the area, the staff, overall is great. I definitely recommend this resort, and i will come back.
Luis Antonio Lozada
Luis Antonio Lozada,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
location, service and cleanness
Margaret MEI LIN
Margaret MEI LIN,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
Teresa
Teresa,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 12 日
Roch
Roch,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Very beautiful property with great breakfast. Although parking was extremely expensive. Too expensive in my opinion.
Nathaniel
Nathaniel,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 8 日
Great. Keep it up
Karthigeyan
Karthigeyan,8 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 8 日
Tiana
Tiana,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
Friendly staff, beautiful rooms, a lot to eat and do
Francis
Francis,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
Excellent hotel-friendly and helpful-stay here
Teresa
Teresa,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Great in every way
justin
justin,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 3 日
Not truthful or upfront on fees
The stay was great, but they did reveal the $40 parking/ night!
Doug
Doug,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 3 日
The Hotel was nice, quiet, and clean. The pool was great and relaxing after all long day of sight seeing. During the evenings there were a few food trucks parked at the front of the hotel where you can grab a quick bite to eat if you don’t want to drive. There’s a Starbucks and Raising Canes next door.
BENLEY
BENLEY,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
The breakfast was excellent, staff friendly and very helpful.