I was given the ADA room, overall it was okay. The shower area had a bit of grime in the corners and on the fixtures but the room itself was clean. I have stayed at this property in the past, when it was newer and really enjoyed it. This time it seemed a bit more run down. The halls had a weird odor from folks cooking different foods I imagine.
The staff is excellent, hands down. There was a ruckus, domestic incident in the floor above in the middle of the night. I called the front desk and they sent security to manage it right away. Bartenders and folks at breakfast are always super nice.
Terrible staff and service. Had to have the conversation about my reservation 5 different times with the fifth being with the manager, Rudy. Speaking to him brought to life that staff will be as good as the person who leads them. He lacked the skill and finesse to manage an upset customer. Kept making excuses for himself and his staff. The property is nice (albeit heavily overpriced) but would warn everyone to stay far away - service is what matters and this place is the pits. I’m a gold elite bonvoy member (for ages) and this is the worst service experiences I have encountered in a decade
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
Irene
Irene,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
Humberto
Humberto,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 19 日
Lots to do breakfast was excellent. Rooms were nice.
Michael
Michael,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 17 日
Monica Sue
Monica Sue,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 15 日
Opetaia
Opetaia,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 13 日
Rudy greeted me at the front desk and got me checked in. He was kind and friendly. He provided some good dining options including the locally owned food trucks right outside the hotel.
TRACEY
TRACEY,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
DANIEL
DANIEL,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 7 日
Lindsay
Lindsay,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 3 日
Beautiful
Shelly
Shelly,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
The property, the area, the staff, overall is great. I definitely recommend this resort, and i will come back.
Luis Antonio Lozada
Luis Antonio Lozada,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
location, service and cleanness
Margaret MEI LIN
Margaret MEI LIN,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
Teresa
Teresa,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 12 日
Roch
Roch,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 11 日
Very beautiful property with great breakfast. Although parking was extremely expensive. Too expensive in my opinion.
Nathaniel
Nathaniel,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 8 日
Great. Keep it up
Karthigeyan
Karthigeyan,8 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 8 日
Tiana
Tiana,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 6 日
Friendly staff, beautiful rooms, a lot to eat and do