Stay was horrible. It’s the second (and definitely last) bad experience I have at this hotel. Stayed at the lodge, my family couldn’t sleep because of noisy neighbors and the way rooms are constructed. All rooms share a door with the room next door and the only way to sleep quietly is if the room next door is empty. This time the TV was on until past 5AM so we could not sleep at all. Called the reception twice (11:30 and 3:30/4AM) but they were not able to help. Not sure if someone came to check at all or not.
Pablo
Pablo,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月27日
Pete
Pete,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年2月26日
Lacy
Lacy,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月24日
Lawarence
Lawarence,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月24日
Lacy
Lacy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月23日
Luis Francisco
Luis Francisco,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月23日
Othoniel
Othoniel,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月21日
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月19日
Pete
Pete,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月19日
Dining/Pool/waterpark - heating down for months
Worst Valentines / Presidents’ Day school break EVER! Purpose for trip was hotel pool and waterpark. never informed that water heaters broken for months. After discovering went to front desk and was told “but it’s open, right!”. Everything was frozen. only area ANY guest to go in was a small hot tub. Decided to attend dinner within hotel. We happen to be the 3rd guest seated. Over 1hr others arrived after us (now a packed restaurant) we hadn’t received our food. They forgot us and gave our food to someone else. We ordered pizza to bring back to room. After sharing all what we experienced we received 2 game card with $10. I’ve stayed here a few years ago during the same school break and we really enjoyed. I couldn’t believe how everything was addressed. Only positive thing the bartenders during afternoon and evening shift on Friday, truly friendly. Along with arcade manager.
Natalie
Natalie,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月18日
Janny
Janny,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月17日
Hannah
Hannah,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月16日
Nice room, would stay in the outer building units again. Restaurant in the main lodge was marginal; slow service, extremely sub-par cut of meat was served, full of fat and grizzle, but what was edible was tasty. But overpriced
Helen
Helen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
Brian
Brian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月15日
pablo
pablo,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
Joshua
Joshua,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月2日
Not again!!
Cold water at the water park
Only 1 slide working
Half of the water park is not working
Luis
Luis,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月31日
Great visit at Split Rock
Requested different accommodations this visit and our room was just perfect. The front desk personnel were extremely helpful and courteous. We had two great nights
at Split Rock. WE did not use the restaurant facilities since
we like to go to two of our favorite restaurants which are:
Terra-Cottage and for a casual dinner Shenanigans. Also, there is a great market at the Hub on the hotel grounds.
Barbara
Barbara,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025年1月27日
Eileen
Eileen,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月26日
Good for price but properly needs tending to
Last minute overnight booking. Pool had no towels and even after asking for towels, we never received them.
Very long walk from check in to room.
Window in room was cracked and allowed for cold air to get in.
Door did not lock properly.
Overall wasn't a terrible experience but definitely could use some work. They are clearly understaffed and in need of upgrades.
Shaina
Shaina,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月3日
MaryAnn
MaryAnn,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Emily
Emily,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
Hotel is run down. Carpets are filthy. It’s either freezing cold or blaring hot. When you try to reach out to the hotel manager, there is never a reply. For the price, the hotel is a complete joke . Our room was almost 80 degrees and we were told there was nothing they could do.
Angela
Angela,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月2日
The ease of checking in with customer service front desk agent (Jessica) great hospitality, smile and professionalism. I didnt like the location ( The Lodge) it felt abandoned and isolated from others. The room at the Lodge very cold and uncomfortable.