It took forever to check in because they only had two people working the desks and a line out the door. Nowhere to park the car while checking in. It was total chaos. The room itself is fine but the bathtub was not cleaned properly as there were short hairs in the tub. The hot water took about ten minutes to come on. Breakfast not until 7:30 on weekends which is super annoying for this early bird. Parking is not free.
Danielle
Danielle,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月28日
It was good. Breakfast not great and overcrowded, time too early. Otherwise everything was fine.
Ellen
Ellen,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月27日
Kenneth
Kenneth,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
We had a great time, from the moment Tyrell checked us in until we walked out the door. 💕
Cynthia
Cynthia,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月27日
Edmund
Edmund,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月25日
Joseph
Joseph,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月25日
Alicia
Alicia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
We will stay again!
Tonetta
Tonetta,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Juanita
Juanita,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月20日
Hidden parking fees
Took credit card for “incidentals “
Then charged it $25 for parking in the hotel lot. The fee was underhanded and never explained until you inquiry into it. There are more honest places to stay
mark
mark,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月20日
Billy
Billy,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Drew
Drew,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月18日
Kelly
Kelly,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月17日
Any other hotel in Montgomery would be better
This is easily the worst Hilton I have ever stayed in -- upon check in I was given a room key for a room on the second floor -- we waited a long time for an elevator because the hotel was full and one of three elevators was broken -- while the key worked fine, someone was already in the room. Back to waiting for the elevator and then back to reception who gave me a key to a different room -- on entering we quickly noticed that a prior guest had put their fist through the bedroom door -- back to reception who refused to move us to a third room but said they knew about the damagew and that we wouldn't be charged for it. I decided that it was time for a drink and went to the ice machine conveniently located on each floor only to find that the machine was missing and only some pipes and wires remained. The room was dirty -- stained carpets, dried food stains on the microwave turntable, potato chip fragmentson the dining table chairs. Despite the fact that it was about 30 degrees outside we could not run the HVAC when we wanted to sleep because it sounded like a jet engine. When we complained about conditions, the hotel said they would have the room deep cleaned -- that never happened. The HVAC was never fixed -- the towel bar that kept falling off the wall was not fixed. Surprisingly, the loose toilet seat was tightened. Daily room cleaning included making the bed and supplying new towels. The paper coffee cups and other coffee supplies were never replaced.
laurance w
laurance w,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Naomi
Naomi,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月12日
Breathtaking!
Price reasonable. Beautiful rooms. Breakfast. 2 drinks and snacks in the evenings for each guest. Can’t wait to go back!
Johnetta
Johnetta,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月12日
Charles
Charles,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Sara M
Sara M,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
Brianna
Brianna,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月3日
Reggie
Reggie,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月2日
Dirty room
Room was filthy with old soap bars left in the shower. Black dirt on shower floor and old crusty toothpaste on the bathroom sink handle. Im honestly concerned that the sheets were not even change from the last guest with how the rest of the room was looking. Seems like the cleaning staff did the bare minimum with cleaning the room. Beautiful building and surroundings areas but the room was the downfall of my stay by far.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月2日
Great place to stay.
I love staying at the Embassy Suites. The room I stayed in was quite large. I counted at least 6 chairs to sit in. Great drinks as well as breakfast which made our stay quite even better (especially since it was included with the price).
ANGELA
ANGELA,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月1日
Got to upgrade
Was not nowhere close to what they charging for these rooms, not clean ripped furniture, slow draining sinks not happy