We didn’t stay. Room was not ready for more than 90 minutes after check-in time. When we went to retrieve the key, they tried to authorize another $85 after they already authorized $180 after we already paid on Hotels.com. They said that my credit card did not match my husband Credit card that was made reservation. I ended up leaving.
Tracii
Tracii,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Mariah
Mariah,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月27日
Frank
Frank,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Matt
Matt,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Family Staycation
We loved staying here! The staff was very friendly. We stayed in the king suite and it was very cozy. The only downfall was that there was no microwave and they wanted $10 a night to add one. The private pools for the suites were incredible and overall it was a lovely place to stay.
Tayla
Tayla,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月23日
craig
craig,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月21日
Not worth the money
Not grand at all. Room was okish, the bathroom and shower were one floor so when u showered you flooded the entire bathroom and the toilet area. Not worth the $400 for 2 nights and the resort fee was an additional $175 plus they made you do an additional deposit which at some point you get back. The water park was fun for the kids but i can take them to a different resort with way better prices.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月20日
Staycation
My Family had a great time there. Will come back again.
Stephen
Stephen,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月20日
Jarrod
Jarrod,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月13日
Mario
Mario,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Steven
Steven,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月12日
Making Memories
Our time at the AZ Grand Resort was wonderful. We made lots of memories!! My only sugfestion is to make sure all the soap containers are filled in the bathroom and shower.
Theresa
Theresa,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月4日
Family trip
This resort was high end in a lot of ways, I was just disappointed with the customer service.
Jesse
Jesse,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
MEL
MEL,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Kids had a blast
Carice
Carice,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年9月30日
Marisa
Marisa,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
This resort was amazing. From check in, the spa, restaurants, the pool, and check out, everyone was so friendly and seemed to really care about your experience and making it positive and relaxing. The grounds are very well taken care of and the location was also perfect for us. I scheduled a massage and facials at the spa and it was amazing. I would highly recommend.
Brandon
Brandon,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月29日
The phone was not working. The TV was not working. Property outage and not resolved during the stay. No credit offered.
araceli
araceli,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月28日
Jorge
Jorge,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月27日
Wendy
Wendy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月25日
I treated myself to two night here before having to move over to a hotel close to a conference for which I am in town. The staff was unbelievably nice; I had a guest come to visit who came to the lobby and wasn’t sure how to find my building. Someone jumped to give them a ride over on a golf cart which was great in that high heat!
Being able to do some work for a while in the room and then go take a turn around the lazy river was an ideal working vacation.
It is also extremely close to Arizona Mills mall, which came in handy.