Outdated and unkept. The cook to order breakfast was lacking morning 1 and was completely closed morning 2. First time staying at this location, it was WAY off brand for what we've ever experienced at Embassy Suites in the past. Very dissapointed.
Ron
Ron,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 10 月 31 日
I checked in last night. 10-31-25/ At 9:30pm when to dinner came realized our shower had hair in it not just a lil was a nice chuck full…
And no shower mat, I’m 8 pregnant traveling alone with my babies. After shampooing the tub got slippery I fell on my knees… on top of that I tryed getting awhile of the front desk numerous time 5,6 time with the room phone & figured mayb it’s my room phone. Then I tryed with my personal phone @ 11:44pm & 11:59pm like 4,5 times.
Room was cold when arrived we turned furnace on too 81 degree & think it we’ll warm quick. By the time I was getting my babies ready for bed at 12:30 mins you I’m traveling with my 1 yr old, 2 yrs & 3 yr old.
Still wasn’t warming up.
Being up all day traveling I decided to just go
hoping it we’ll get warm up. By 4:30 am I woke up it’s squeeching cold again. Turn up furnace too 95 still no heat…. Then by the time breakfast came around I notified the front desk.
All she said she can do is wave my parking fee $10 & I would have too call hotel.com to get some kind of discount—- refund…. Our stay was very freezing I had to keep my babies bundle up wasn’t comfortable at all.
I just couldn’t wait to check out.
I requested late check out but it being cold. We had to leave soon. As we got ready.
I couldn’t even bath my babies before bed cause it being so cause of being so cold.