From the moment that we checked in till checked out, the staff has always made us feel welcome. Upon check-in, we were given 4 packs consisting of steam eye mask and ear plugs for use. Love their varieties of tea served @ the lobby & in the room, in particular ginger tea. There are also local goodies @ the lobby for guests to help themselves to. There's a gym and free washers & dryers for use on the 5th floor which is also the rooftop. Apart from the usual supply of mineral water, there are juices and sparkling water in the mini fridge for free. The staff even came into the room to leave us a mini fruit platter. Such thoughtfulness to ensure that their guests are well taken care of. Helped with getting a cab for the airport. The security of the hotel is good. On the day that we checked out, though we were in a rush, the staff still handed us 4 snack packs just in case we felt peckish and left us a card to contact them just in case we left something behind, If there's anything not so ideal, will be the distance (slightly more than 1 km) from the mrt (灯市口) to the hotel but still walkable. Will definitely return again and recommend anyone who needs a hotel in Beijing. Hope the chain will continue to maintain the same standard.