Expérience très satisfaisante. Checking rapide . Excellent petit déjeuner
TEVA
TEVA,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 7 日
aboubacar
aboubacar,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 19 日
Great, until a hyatt event ruined it
The hotel and staff were great. Everything was so clean and well looked after. We really enjoyed our holiday, however after 1 week our holiday was then disrupted daily for wedding's (one per day for our 2nd week) where the main infinity pool would be blocked off all day despite the wedding's not starting until 6pm. Even worse than this was a massive event (which we were told was for the travel sales staff of hyatt) which completely took over the hotel; both the infinity and kids pool was taken over by walkeays being constructed across them. The beach wasnt accessible to guests, some restaurants closed plus on one day there was a pool party with a DJ, with food and drink stalls in the pool area. The BBQ smoke blew across the kids pool, the DJ was horribly loud, as guests we were told we couldnt walk through or make use of anything on offer. None of this we were given prior warning of either, or an apology or compensation, soo disappointed as This really did ruin the end of our holiday.
danielle
danielle,14 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
I have been visited Cancun 10 times and I love this hotel because of openness and amenities. Clean and fun, specially zip line, lazy river and sliders in hotel. Dining options are great except lunch. I wish there are more options for lunch.
Overall very nice.
Seong Sook
Seong Sook,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 12 日
Loved the spa
Nicole
Nicole,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
The property itself was great but with limited vegetarian options at restaurants we mainly ate at the buffet only. Great option if you enjoy seafood. The gym was good has a smith machine and the staff Mario was helpful and nice. The only downside is the location. Its great to have a private beach with limited people but it was a $100USD roundtrip ride to the outlet mall 20 mins away.
Ramanjot
Ramanjot,6 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 6 日
We couldn't swim in the ocean.
Fira
Fira,7 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 6 日
The resort was perfect size for kids to walk around themselves.
Joanna
Joanna,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 5 日
This property is very family friendly. It has many activities to keep teen and younger kids entertained.
The only conplain I have is that the food quality is at par with a buffet.
Genoveva
Genoveva,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
They were awesome
Gabrielle
Gabrielle,2 晚好友同遊
Travelocity 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Drea
Carlos Alberto
Carlos Alberto,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Jonathan
Jonathan,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Todo excelente, solo en las mañanas está muy básico el bufet. Para ser el restaurante principal debería estar más variado.
Paola Guadalupe Villalpando
Paola Guadalupe Villalpando,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
The property and service were excellent but the food could be better though.
Brenda
Brenda,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
.
Rodrigo
Rodrigo,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Enjoyed the spa
Carlos
Carlos,6 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 4 月 26 日
When I arrived to check in attended by the concierge Angel. the service was horrible, he works without any passion and care. seems sad he just doesn’t like the work he does. Upgraded my room $600 for a jacuzzi that did not work ( broken ) I was claiming to be solved the problem on the first day, until my departure nothing had happened nor was reimbursed, so paid more for the jacuzzi ( what jacuzzi ?? )
The food needs to improve. I forgot in the safe 2 iPod and $70 dollars. I called to try to solve, they hung up the phone in my face. The staff of the restaurants, pool and daycare are amazing, thanks to all of them.
Fábio
Fábio,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Beautiful location close to Cancun airport, Dining options were much better at this resort the food quality was better.
Staff very friendly. Omar at the pool bar was very helpful and attentive.
lifeguards take precautions when manning the slides.
Excellent vacation
natali
natali,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
The spa was amazing. Resort was great, food was overall really good especially at the Hibachi restaurant.
Beach had a lot of seaweed. The hotel did a good job removing but location made it vulnerable and not the crystal blue beach you find in other areas. However, kids loved the slides, pools, and entertainment.
Definitely a great resort for younger kids. Harder for preteens and teens to fit in with kids club and activities
JoAnna
JoAnna,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 25 日
The hotel is so nice, lots of things to do esp for kids. Many choices for the foods and drinks. I would recommend this for those looking for some activities for their kids while on vacation. Their staff are all excellent, so helpful.
Sheryl
Sheryl,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 24 日
Property was beautiful. So many things to do. Lots of entertainment for adults and kids