Expérience très satisfaisante. Checking rapide . Excellent petit déjeuner
TEVA
TEVA,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 7 日
aboubacar
aboubacar,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 4 日
Cati
Cati,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 3 日
Food ok
Entertainment ok
Cleanliness- very dirty, stains all over, staff doesn’t under when you ask to clean a specific area.
Furniture outdated, some almost falling apart.
Bathroom ok, for a 1 star hotel.
Too bad we paid top dollar received 3 star experience.
Kids will enjoy the water slides and zip line
Staff very accommodating but they cannot change the hotel condition.
Decided not to upload photos to not to kill the business completely.
Dmitri
Dmitri,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 2 日
Súper good
jose l
jose l,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
Michael
Michael,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Ericka
Ericka,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 29 日
We stayed for total of 8 nights. First room when we arrived- sofabed was dirty but they changed our room on the next day. Concierge is excellent, Angel did welcome us very well. Served with welcome drinks (white sparkling wine). We are all very tired from the long flight, did not wait too long for our room. Waited about less than an hour.
Food:Food is satisfactory. Some are dry (salmon and roast beef was dry. Some food is bland. Less appetizing. My kids got sick for the first 2 nights-nausea and vomiting. Either from food/water or indigesting pool water.Multifactoral reason.
But kids enjoy the coco caffe. Great and delicious Mexican and Italian Restaurant. Staff is courteous.
Facility: Rooms are clean enough. We had daily housekeeping filling out the towels, soaps and fridge contents. Housekeeping staff keeps our room daily. Great room service for first few days but the last 3 days not so good. Room service complains that we ordered too much- despite of having 6 people in the room. They don’t cater or even give out bags for the food to take out (if you are going for excursion) we have young kids and they needed snacks to go. Room service or restaurant does not allow take out bags however you can get snacks from Coco Cafe.
Water slide is awesome and great for the kids. We did not had a chance to do the zipline and adult waterslide. Busy hotel- they always have activities b it respect quiet time at night. They stop any activities after midnight. Pool closed around 8-9pm. We
Donna
Donna,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 24 日
Alicia
Alicia,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 19 日
Great, until a hyatt event ruined it
The hotel and staff were great. Everything was so clean and well looked after. We really enjoyed our holiday, however after 1 week our holiday was then disrupted daily for wedding's (one per day for our 2nd week) where the main infinity pool would be blocked off all day despite the wedding's not starting until 6pm. Even worse than this was a massive event (which we were told was for the travel sales staff of hyatt) which completely took over the hotel; both the infinity and kids pool was taken over by walkeays being constructed across them. The beach wasnt accessible to guests, some restaurants closed plus on one day there was a pool party with a DJ, with food and drink stalls in the pool area. The BBQ smoke blew across the kids pool, the DJ was horribly loud, as guests we were told we couldnt walk through or make use of anything on offer. None of this we were given prior warning of either, or an apology or compensation, soo disappointed as This really did ruin the end of our holiday.
danielle
danielle,14 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 17 日
Miriam
Miriam,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
I took my 9 and 12 year old kids alone and wanted a smaller resort so i felt safe with them going off by themselves a bit. This resort was perfect for that. The food was good and had options even for a picky eater. Definitely would go back again!
Tracy
Tracy,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 16 日
Clean stuff friendly fast check in good room service 7 restaurants Most of them are good
Taif
Taif,4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 16 日
It was such a quick stay and I mainly just rested. The staff was wonderful and helpful.
The staff professionalism and beauty of the resort is enough for me to revisit so that I can provide a proper review.
Kali
Kali,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 15 日
Excellent
Tamekia
Tamekia,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 14 日
The resort is undeniably beautiful, with pristine pools and well-maintained grounds that create a relaxing atmosphere. However, the beach was underwhelming and not a major draw. We stayed in a privilege room and booked with VIP Expedia perks, but unfortunately, none of the promised upgrades or perks were provided. The restaurant options were limited and disappointing, and there was very little daytime entertainment. While the setting was lovely, the overall experience didn’t live up to expectations. Next time, we would choose a different property, as this one simply wasn’t worth the value.
Kayla
Kayla,5 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
I have been visited Cancun 10 times and I love this hotel because of openness and amenities. Clean and fun, specially zip line, lazy river and sliders in hotel. Dining options are great except lunch. I wish there are more options for lunch.
Overall very nice.
Seong Sook
Seong Sook,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 12 日
Loved the spa
Nicole
Nicole,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 11 日
The property itself was great but with limited vegetarian options at restaurants we mainly ate at the buffet only. Great option if you enjoy seafood. The gym was good has a smith machine and the staff Mario was helpful and nice. The only downside is the location. Its great to have a private beach with limited people but it was a $100USD roundtrip ride to the outlet mall 20 mins away.