My husband dropped his wallet and it was picked up by the yoga teacher and supposedly taken to the reception, when we went to ask everyone at reception (6 people total) states the wallet was not there. The security and a receptionist called the yoga teacher a few times to ask where the wallet was placed and she never answered the phone. Then the hotel manager offered us to wait in her office while they “looked for it” 5 minutes later after she offered an apology, the security guard walks in with my husband’s wallet. The wallet was looked through, nothing was missing but the fact that they searched the wallet, nothing was in its place, tells you the intentions they had. Horrible customer service! Nights Before this incident we went to the bar for drinks, ordered our drinks and literally 10 minutes later after watching the bar tender prepare drinks for 3 other people, we asked for ours and the bar tender said they’d forgotten to make them, at this point we cancelled the drinks and went to the room. HORRIBLE, unprofessional, dishonest. Do not book here! You will regret. They don’t even have elevators, so plan on pulling your luggage up a flight of stairs.
