We paid good money for this room we stayed here before and it was good. The most part our stay was good, when my husband went to take a shower that evening he had no water pressure, it even stopped on him and he was all soapy, it did come back on but still no preesure. He expressed our issue with the hotel and they said they would send soneone up, they did 2 x with no explanation or apologies, nothing. Turns out the 6th and 7th floor had issues with water, we stated a week with water like that. They have no customer service, everyone avoided us like the plague due to all the complaints byt they offered nothing, no apology, no nothing they even got frustrated when we asked for a receipt.