TERRIBLE SERVICE, HORRIBLE SMALL ROOM
- Paid for room upgrade with bath tub
- Hotel check-in staff (Iswaran) was new and rude at check-in, refusing to let us check in early even though the room was ready and it was raining heavily outside
- Eventually he let us have the room 30mins beforehand but gave us the room card while he was on the phone and as such we were not informed about the check out time was at 11am
- At 11am the next day we were asked to check out to our surprise as most hotels check out time is at 12noon
- We told him we had just returned from buying brunch and needed to eat in the room as there was no dining out available before being able to check out. He said ok
- But when we checked out at 12+, staff Iswaran proceeded to charge us $17.66 for 1 hour late check out without being authorised to do so
- I called the hotel on 9 July 2021 to inform about unauthorised charge but again he was very rude and refused to waive off the charge.
- Service was definitely super poor and destroyed our boutique hotel experience.
- The room itself is also very dark and dim
- It had rained outdoors and no one came to keep nor dry t the cushions and sofa, I had to do it myself.
- HORRIBLE EXPERIENCE AND WILL NOT COME AGAIN. DO NOT RECOMMEND.
