The hostess when we checked in didn't greet us, wasn't friendly, and was more interested in her cell phone than welcoming us to the property. She actually never even said hello. When I asked her if the "business center" (a printer on a table) worked, she said she wasn't sure and didn't offer to actually assist with another solution (ie print something for me, or direct me to the nearest Fedex Kinkos/Staples, etc). There were piles of boxes and trash in corners, the elevator reeked of urine and had torn floor boards (a trip hazard), cigarette butts all over the property despite it being a smoke-free property. The room iteslf was musty and dated. While the room itself was functional, the property seems to have neglected simple customer-facing repairs.