HORRIBLE hotel. The first night was ok but an alarm in another room started going off at 0500 for an hour. The second night was a nightmare. Children were screaming and jumping at 10pm until midnight. I called the front desk and Charles (who needs fired and should never work in customer service) said 40 people just checked in and i just needed to let them “settle in.” I don’t care if it’s 100 people, stomping and screaming at that hour is not OK. He said there is no security and if I call the police he will simply redirect them not to come because they go through him. (Quiet that tiny ego, sir).
I’m pretty sure every hotel ever has a policy that people need to be quiet after a certain hour. And two hours is quite a long time to have screaming and stomping children.
The only acceptable response from the hotel staff should have been “I am so sorry. Let me tell them to quiet down.”
Oh and I was there to rescue a dog from a cruelty situation. Plus I had to work in the morning. I have my own business and I would never treat a customer with such little regard.
I really did not appreciate the lack of sleep. And neither did the poor dog.
What a horrible hotel and even worse manager. I can’t believe hotels.com recommended it. Will never take a recommendation from Hotels.com again.
If I ran my practice like this hotel, I’d be out of business.
Aisha
Aisha,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月12日
Lou
Lou,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月11日
Caraleta
Caraleta,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月1日
Very clean and comfortable place
Francelita
Francelita,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月30日
Tanya
Tanya,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月30日
Everything was great!! The breakfast had many selections and it was delicious!
Tanya
Tanya,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月28日
Claret
Claret,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月25日
Awesome
The place was nice and clean.
Cynthia
Cynthia,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Good place
Miguel
Miguel,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月20日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月20日
Dawnae
Dawnae,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月18日
armondo
armondo,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月15日
Katie
Katie,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月5日
Matthew
Matthew,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月4日
Howard
Howard,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月3日
Disappointed
Did their advanced check-in on-line. When I arrived they told me that they weren't getting them and I had to check-in again.
Room only had 3 towels and 2 washcloths for a 3 night stay with 2 people. When I called the desk they told me that I had to come to the desk and get them; they would not deliver.
Bathroom sink had broken stopper.
Shower door wouldn't stay closed.
Very young children were allowed in the jacuzzi, which basically makes it a toilet.
Pillows were inconsistent and terribly uncomfortable. We should have gone nextdoor to Walmart and bought some.
Only 2 hangers provided in closet.
One-and-done for me.
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
lisa
lisa,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月2日
Disappointed
The staff was polite and professional. The floor in the room looked like a child colored with a black marker. The tv remote had no cover and the floor lamp had a broken prong on the plug. The room cost me double what I paid for the same amount of days in Prescott. The room in Prescott was 10 times nicer at a better price.
Christine
Christine,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月1日
Never again
Not a great stay. Booked for 5 people only two queen beds provided. Had to buy inflatable mattress. Asked for extra bedding for inflatable and hotel staff put on ground outside my door. Disgusting. Breakfast was cold and burnt.
mike
mike,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Great hotel
Great stay and location.
Adriana
Adriana,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月29日
Bad stay, bad experience, disappointment.
Like staying here when passing through.
Never had a problem. But this time our room tv , both (tv’s) didn’t work. Called up front was told multiple sorries with no solutions.
Was told in an at 7 am someone would fix it. Nothing in am, never fixed. Pull out couch/bed had no linens or was any available in room/closet/drawers.
Manager next morning didn’t want to fix, was told practically I had to do all the calling around without a guarantee to fix this stay.
Nothing but apologies which didn’t do any good. Breakfast was closed immediately with out all the fixings available. Bad potatoes as well. Bad experience.
Orlando
Orlando,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月29日
Nice hotel, annoying kids
Great hotel rude kids. Hotel was clean and nice but the amount of screaming kids running the halls at 6 am was ridiculous.