in the middle of taking a bath, the water coming out from the faucet is dark brown with some particles in !!! It was so disgusting ! They did send the technician to check, but i had to call twice to ask for another room to finish the shower. They did not offer any alternative had I not request for it. At the end I did not take the offer to finish the shower in another room as I had to catch my flight. The customer service is not okay, all they said is sorry ! it was a really horrible experience.
ai chin
ai chin,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022年7月13日
WEI HO
WEI HO,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月12日
Ready to come back....
Great location, great hospitality and food! I visit New York 5-6 times a year for business, while this was my first stay it won't be my last!
Robin
Robin,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月11日
Lucas
Lucas,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月11日
Lina
Lina,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月10日
Daren
Daren,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月10日
Wonderful hotel in NYC
This one of our favorite hotels in NYC. My only issue is they do not have enough staff working the phones for reservations.
Deborah
Deborah,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月9日
Bruna
Bruna,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月8日
Jorge
Jorge,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月8日
It was a nice stay . Except for the staff and service of the lobby restaurant, very impolite people.
Camila
Camila,11 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月6日
Konstantin
Konstantin,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月4日
Jorge
Jorge,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月4日
Melina isamar
Melina isamar,7 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月2日
Not convenient
This hotel has a great reputation although I have not faced that kind of hospitality. The A/C was very noisy not convenient, not even cooling woke me up couple of times at night. The furniture was used a lot and a bit damaged and I wonder why the amount i paid was for what!? I tried to explain the situation with the front desk manager, he was tight enough with the rules and the restrictions, and when it came to my complain he was only sorry about it and wished me a great day!! Is that how you please your guests?
Hamad
Hamad,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月25日
Fabio
Fabio,5 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月24日
Eleonora
Eleonora,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月24日
Great hotel for sure will only stay there from
Now on