Not enough hot water for bathing after 10 PM.
The room next door is being decorated.
Workers passed by and smoked and there was noise.
But the Hotel location is good.
Breakfast and service is good.
We spent 5 nights there and following are our comments:
1. Front desk staff (both shift ) all very nice and helpful. They speak good english.
2. Hotel location very convenient. 5 min wak to SMN station and bus station.
3. Disppointed with housekeeping staff. They didnt pay attention to the daily cleaning. Used dirty plate and cutlery didnt collect it back and left them on the desk for 3 days. Box tissue forgot to refill.
4. Breakfast time restaurant very busy but staff manage well.
world traveller
5 晚旅行
10/10
The hotel is located closely to the train station. The room is well decorated and spacious. The breakfast is delicious with lots of options.
It’s hard to believe this hotel had such a high rating. We had the supreme room with balcony, I would never stay here again. Staff was okay, not overly accommodating. The breakfast & restaurant was in the basement with no air & very dark. Never seen anyone eating in the restaurant the 9 nights we stayed there, as we had to get ice from restaurant every night.The bar they advertised was in their extended lobby & open nightly for 2 hrs with bartender, after that had to order from restaurant. Very small rooms. We are back in Florence after taking a cruise & staying at Hotel Calimala…definitely will recommend Hotel Calimala. Night & day difference from Hotel Albani.
Debbie
9 晚旅行
10/10
Susana
6 晚家庭旅遊
10/10
Unfortunately breakfast would have been my only complaint. We got down there by 7:15 and there were no seats. Not enough service to fill coffee out etc so the two employees were running around trying to do it all . We had to carry breakfast back to to the room so we could eat. Otherwise the hotel is lovely and convenient to station which we wanted. Not to mention most the attractions were within a mile of walking distance. Front desk very helpful. Room was beautiful.
Donna
1 晚好友同遊
10/10
We wished we were in Florence for more than a night! Hotel was a great location. Staff super friendly, room was a true Florence room, beautiful. Breakfast was included and was delicious. Thank you for a great night stay!
Finella
1 晚家庭旅遊
10/10
Foi excelente a hospedagem. Hotel limpo, bonito, pessoal educado. Localização boa, perto do centro e muito perto da estação de trem.
Jose Gilberto
1 晚旅行
10/10
ilan
3 晚好友同遊
10/10
Perfect stay, near train station & city center.
GINO
4 晚旅行
10/10
Steve
2 晚旅行
10/10
This hotel is an oasis, just a few minutes walk from the Santa Maria Novella train station. Hotel staff were amazingly professional--kind, courteous and reliable with requests and quick with helpful suggestions. The renovated hotel is charming, with an old world vibe, but things like baths are updated and modern. I would stay here again without hesitation!