The entire 3 nights I was there my room did not have warm water. I had to take cold showers all 3 nights of my stay. I informed the front desk manager and maintenance came twice and said to give it an hour and the water should be hot. It never was fixed. I had to go to a family members home to wash my hair. I requested if the manager could provide a refund for one night or half a night. I was informed to direct my complaints to the third party I booked with. I have stayed at this hotel plenty of times and never will go back again agate this
Joquelle
Joquelle,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 7 日
The property was very clean, the staff was exceptionally friendly and helpful. The breakfast was the only downside, during the week at least, weekend may be different.
Jason
Jason,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 28 日
Kristopher
Kristopher,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Robin
Robin,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Pleasantly
Pleasantly surprised, this was my first time staying at this property and I will certainly be visiting again.
Monique
Monique,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 20 日
Quick trip
Ingrid was very friendly. Our room was cozy. The toilet wasn't clean. Had hair and someone didnt flush the toilet before we got there. Hotel needed a little attention.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 7 日
Matt
Matt,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 6 日
This was our 3rd time staying at Home 2 suite Hilton at this Richmond location. Every time we've had a great experience. Staff, front desk and house keeping all are wonderful and very helpful. We will be stay again on our next yearly family reunion visit To Houston.
Faisal B
Faisal B,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 5 日
saima
saima,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 1 月 4 日
William
William,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 3 日
Staff nice
Mario
Mario,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 2 日
Myrtis
Myrtis,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 1 月 1 日
Slipping in quality
We have stayed for at least two weeks at this property for the past gour years, and the quality has slipped. While the front desk folks are great, the hotel is not. We never got adequate hot water in the shower. The maid service (every other day, which is fine) would forget one of the four things they were supposed to do (trash, towels, linens, vacuum) more often than not. There were no can openers or wine screws on the property. And the breakfast is just average to poor. We will likely not stay there again.
William
William,17 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 30 日
Excellent stay
We stayed for six days in this hotel. The hotel was very clean, elevators were fast and clean, room was spacious and clean and comfortable and had good shower, the breakfast was good and all items always were available until the last moment of breakfast time. Overall it was one of our best stays and definitely will choose this hotel at our next trip.
Hassan
Hassan,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 30 日
Very nice and clean . Breakfast was very good.staff are very cooperative.i give 5 stars