謝爾本 - 伯靈頓品質飯店 - 雪伯林

Old run down hotel. Did the trick for the kids with a pool but the room is very outdated, air conditioner/heat unit rattled all night. Checked in and wasn’t told that a roll away bed would cost extra, has to remind the front desk to bring the beds to the rooms and when we did then they reminded us that it would cost extra (after pre-paying for the room).

The room was very outdated. The bathroom tub didn’t appear safe to use—falling apart Photo provided. In general the room didn’t feel clean.

I am very disappointed. We booked this hotel stay to be able to use a hot tub to relax and let our child go swimming. The hot tub was out of order and on this site it shows pictures of a big beautiful hot tub. We were very mistaken because the hot tub was out of order. We also had a room right by an entrance with a VERY loud door that slammed all night long every time someone went in or out. So that kept us up late. We won’t be staying here again.

The lobby was nice and the breakfast was good. The pool was brand new and heated but not secured so anyone could just walk in off the street to use it. Also old parts were strewn about on the lawn outside of the pool. There was someone's bra bathing suit inserts left there and there were no towels first thing in the morning. When we inquired we were told it would be at least 30 minutes. We were in the pool for an hour and still no towels. The bathroom was dirty upon arrival but the staff was quick to rectify that. Hallways were dingy and it was hard to locate ice machines. Room could definitely use updating. Overall not horrendous but it wouldn't be my first choice to stay at in the future.

I was disappointed that we didn’t get the room we booked on hotel.com. We booked a 2 queen room with a pull out sofa. Which was a larger room for our family of 5. When we arrived they didn’t have our room that we booked. We ended up with a double bed room. They offered us up a rolling bed. Which didn’t really fit. No discount was offered to us for our inconvenience. Breakfast was okay! The room overall was clean, but the curtain was all ripped up and tile floor all broken. We used the pool but hot tube was broken. No towels in the pool area. Just baskets of dirty used smelly pool towels. Would not recommend this hotel to larger families.

We were sad to see that the spa was not in works. No water in it, seems it's benn like this for a long time. should be removed from description, kids were looking to go in it.

The manager was so helpful. Thank you so much!!

It was fine

The staff was incredibly nice. Breakfast was above average. The room needs to be renovated, especially the bathroom. The noise from the outside door slamming shut each time it was opened was horrible and kept us up all night.