My family chose your hotel as the best option for an overnight stop from Florida to Texas, but our experience was very disappointing.
Lobby extremely loud at 10pm with screaming children in bar area. Multiple wet floor signs left out with no cleanup. Given keys to occupied room with guest's belongings visible - serious privacy concern. Replacement room reeked of overpowering cologne. Dirty elevators.
As tired travelers expecting Marriott quality, we instead found poor maintenance, security failures, and unprofessional conditions. These multiple service issues significantly impacted our stay and don't reflect the standards we expect from your brand.
Please address these operational problems to prevent future guests from having similar experiences.
Steven
Steven,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
Felecity
Felecity,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 3 日
MERLIN
MERLIN,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 18 日
Charles
Charles,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Quiet & convenient
Katie
Katie,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 18 日
The rooms are dated and walls are very thin. The staff was AWESOME!!
sebastiana
sebastiana,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
Very clean
Ben
Ben,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 22 日
Quick and helpful service room was clean and just what we needed
Nikko
Nikko,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 20 日
The staff was superb, really friendly, and great customer service. However they were not knowledgeable about the Titanium Elite program. I was not offered water or points or food credit on check in. I asked the night shift and he gave me 3 waters and a Gatorade to make up for it. Also when I removed sheets to check mattress and spray down there was a urine stain on the mattress. If pictures are needed I got one. Besides this , it was a very nice hotel.
Whi
Whi,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
It was great
Scott
Scott,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Mindy
Mindy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 19 日
Charles
Charles,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 23 日
Nice hotel.
The only complaint was you could hear everyone above you walking around. I would stay on the top floor.
Janet
Janet,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Great experience
Jody
Jody,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 18 日
Michael
Michael,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 11 日
There is a Top Golf across the street, next time we will be going there!!
Dennis
Dennis,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 4 日
Justin
Justin,1 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2024 年 12 月 31 日
Brent
Brent,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024 年 12 月 31 日
Maria
Maria,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024 年 12 月 26 日
We stayed at the property for Christmas and there was one person working the entire time. Bistro closed. The hotel was decently clean but more run down than I anticipated. Wouldn’t stay here again.
Kimberly
Kimberly,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 23 日
No
James
James,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 16 日
Our stay
Our stay was short but pleasant. I had a surgery scheduled for the morning and needed to be close to the hospital since we lived so far away.