Rooms were absolutely filthy, the hotel tried multiple rooms, but each one was absolutely gross. They tried moving us to several different rooms however none were where I was comfortable staying, especially with my 12-year-old granddaughter. We slept in our rental car the first night and the next day the manager agreed to reimburse us for the entire 1 week stay which was the best part of our stay.
Becki
Becki,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Priscilla
Priscilla,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月15日
I did not stay on those date. I called Ramkota asking to change date as the dates were a mix up. Ramkota stated it was Expedia who has to change date the dates. Was trying to reserve the correct dates through Hotels.com. Hotels.com didn't have any available rooms for Ramkota. So I lost out on my money as I had paid ahead of time. Ramkota stated they could not refund money as it was up to Expedia. Hotels.com stated Ramkota wouldn't refund the money. Should I not get a refund bye bye Hotels.com and Expedia
Jonathan
Jonathan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Great service
David
David,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月5日
Cassie
Cassie,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月1日
William
William,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
Kiya
Kiya,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月22日
alex
alex,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月14日
Not what I have come to expect from BW. Our bath room was dirty. Bathroom door was trashed on the bottom.
Joan
Joan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月9日
We were ready to cancel when we first arrived. No elevator, no complimentary breakfast, no cleaning of our room, and the type of room we reserved was not available. The staff were always nice and helpful. It was very convenient for what we wanted to see so we stayed.
Ron
Ron,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月30日
Xaviera
Xaviera,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月28日
Ithe front staff are great.
Janette
Janette,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月27日
The area outside of sliding glass doors meed raked & watered. Bathroom was small & fan didn't work. Was a clean room & the staff was great! Good food in the lounge.
Jennifer
Jennifer,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月26日
Tyson
Tyson,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月26日
Sandy
Sandy,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月26日
Julia
Julia,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月26日
Larry
Larry,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月26日
Room was good size, lights didn’t come on with switch, bathroom door handle was off. Bed was comfortable, it was quiet. Restaurant was nice, good food.
Kevin
Kevin,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年8月25日
Air conditioning didn’t work good. It smelt musty in the room, and we found bed bugs 😳
Stacy
Stacy,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月24日
Quiet
LaVae
LaVae,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月22日
Rebecca
Rebecca,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年8月22日
Eh
We have stayed here several times because of the pool for the kids. The rooms are never great and always kinda dirty, but this trip was exceptionally bad. We found bed bugs, which they so kindly moved us to another room…the maintenance man even helped carry our things. I was disappointed that the manager never reached out though and check on us or offer to try to make things better/right. Instead, we moved rooms and still slept zero, we all left with some bed bug bites and dealing with the aftermath to make sure we did not bring them home in our luggage. It’s been a real “fun” experience to clean our car and all of our luggage to ensure we don’t bring them home. I know these critters can be found anywhere, but I would have expected the situation to be handled and taken care of quite a bit differently.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月21日
Christine
Christine,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年8月20日
Poor service. So many other hotels in the area.
Jessica at the front desk is very rude and unhelpful. Left dirty towels out and was never restocked. Asked front desk for towels three times and was told it was not her problem that’s housekeeping however housekeeping was not available until after 9:30am.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年8月19日
Bare minimum was done when cleaning the room. Bedding was dirty(soil stains) under bathroom vanity was dusty and had garbage under it.