Nice room but restroom way too small. Room had everything (fridge, iron, etc) that was nice.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月19日
Bertha Alicia
Bertha Alicia,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月18日
Phillip
Phillip,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月16日
Adrian
Adrian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Carlos
Carlos,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月13日
Note to Self: Do NOT go back to this hotel
Lobby/restaurant were freezing. Guests and Staff were all wearing coats. Room was poor quality (dirty towel left there; bathroom too small to turn around in.) Had a 3 night reservation. Left after 1 night; still waiting on manager to call me back about refund for last 2 nights (or all 3!).
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月13日
The staff and everyone was friendly. The restaurant area just had too many gnats once the food was served.
Debra
Debra,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年1月11日
Paid for nothing.
We had to cancel so lost all our money. Not happy about having to pay for a room we never saw. Unfortunately they did not offer a refundable option. I won’t be making a reservation with this hotel ever again unless they offer a reservation without prepay.
Gary
Gary,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
Joel
Joel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月2日
It was beautiful and will be back soon.
We lovett but next time will lovett more to see the isla everything was beautiful and nice people we will be back soon . Thank you so much.
Sylvia Viviana
Sylvia Viviana,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月31日
Great location, a few service improvements
The hotel is in a great location with direct beach access. The room was spacious and clean, although could use with a revamp as some parts felt a little dated. The heated pool with the bar was lovely. Drinks at the bar were good and evening entertainment was fun.
When we checked in we were asked for a card for payment, however the original card used to secure the room through hotels.com was actually charged which was confusing. We had requested a King room but were given a double queen and told no Kings were available, however online it looked like the hotel was still selling King rooms which was confusing. Breakfast was not explained to us and we were not given vouchers for it; we tried Breakfast on the 2nd day and it was almost an hour between getting down there and ordering our food. A buffet would be better. I asked 3 times for a hot drink but never received one. After finishing breakfast I asked if we needed to provide our room number as it was included in our rate, however I received the check and was told we ordered the wrong menu items so had to pay - this had not been explained to us, but after speaking with the front desk they took care of it. The food was OK at best.
Carla
Carla,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月29日
Sandra
Sandra,1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月27日
Sofia
Sofia,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月25日
Bad room…. Toilet wouldn’t flush
Very very bad room.
1. When we went in I noticed the toilet had dark spots and clutter in the water. When I flushed it the water flowed VERY slowly.
2. Carpet in the whole room was damp. Room had a funky smell.
3. When I tried to rinse off, the water was cluttered with junk coming from inside the faucet. We couldn’t get it to work from the shower head. It wouldn’t work because it seemed stuck with brown junk.
4. At 1:00 in the morning, my husband was sick from his stomach and the toilet wouldn’t flush. He ended up FIXING THE TOILET HIMSELF!
5. Tried to shower and it wouldn’t work. He FIXED THE SHOWER HEAD HIMSELF.
I know the front desk told us maintenance would have fixed it, but when you are sick, you can’t wait around for someone to come and fix the toilet. You need it NOW!!!
ROSA
ROSA,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月10日
Stephen
Stephen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月30日
Jose
Jose,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Veronica
Veronica,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月19日
Needs an update
Nice hotel with easy access to the beach. Unfortunately, the hotel needs to be renovated soon. Only one floor had an ice machine that worked, ATM, soda, and coffee machines were out of order. Heated pool had many of the floor tiles missing. Outside AC units had rusted grills that looked like they could fall and hurt someone, especially the ones on the higher floors. On the positive side the staff was wonderful and very helpful. The rooms were very clean and comfortable.
Patricia
Patricia,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Great stay
Modesta
Modesta,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Marianna
Marianna,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月26日
Juan M
Juan M,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月26日
Amazing view! Friendly and great staff! The building and bathroom needs updates. Over, like it so much and hope to go back soon!