I do not know because we arrived to check in and were given the option to cancel our stay due to the hotel. not having hot water. We were told that there would no be no hot water until Friday and we arrived on a Monday.
The desk person assured us that we had the money put back on our card and here it is a month later and I have still not received any credit back and have contacted Hotels.com regarding this.
I was really sad that we could not stay there as it looked like such a great place to say. I had actually wanted to try and book another trip there. With the hassle of getting a refund and now the hotel telling Hotels.com that they show no records of this "no hot water incident" I am not happy. Nonetheless our stay was also planned cause it is close to the hospital where my husband had a heart procedure done and we would be needing to stay close to the hospital for a few days after so that made this hotel even better. Here we are going for another procedure and I had hopes of having this resolved so we could stay there but I am still waiting for over $600. to be credited back to my account. Not cool! Not very good service. I would have even been willing to get a credit to come and stay for the 3 days but I have not even received that.
We had to pay for our car to be parked, get our car back and put the luggage back in the car just because we did not get an email regarding this "no hot water" incident that happened the day we arrived. Now no credit back
Christine
Christine,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 17 日
Grant
Grant,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 13 日
Maxine
Maxine,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 16 日
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Great hotel. Awesome breakfast. Need wipes in gym and shower gel which I requested
Teresa
Teresa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 30 日
Paige
Paige,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 14 日
Gabriel
Gabriel,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 21 日
Joel
Joel,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
Sage
Sage,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
.
Russell
Russell,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
The location is perfect! We ate at the 1889 Steakhouse and didn’t even have to leave the building! Always exceeds our expectations every time we stay at the Residence Marriott in Missoul!
Elizabeth
Elizabeth,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
Might be the best place to stay in all of downtown Missoula as it's right in the center and once you park, you can walk to everything. The staff is very friendly and knowledgeable of the area and all the restaurants. We will stay here again!
Cara
Cara,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Right downtown
Grace
Grace,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 15 日
It was a very clean, modern, and stylish hotel. Great coffee n breakfast, great location.
Paul
Paul,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 14 日
Parking can be a problem and really a bit overpriced for what they offer. Did I have a memorable breakfast there? I can't remember so no.
John
John,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Wesley
Wesley,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 7 日
Great stay! I highly recommend! You are close to everything!
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
What a gorgeous room we had! We could have stayed there much longer. The girl (in training) who checked us in was very nice as was the man training her. We were concerned about parking and he shared a great parking spot nearby that was free and convenient. We had everything we needed and could easily walk to numerous restaurants and shops. The only negative was the drag racing which took place on the street below our room around 9:30 pm. Luckily it did not go in too long.
SUSAN
SUSAN,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
Best location, restaurants and staff in Missoula. We love staying here for ease of access to town and nature.
Amanda
Amanda,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
Our room was super quiet which we loved. The room was cleverly designed with kitchette, a small living room with table and a desk nearby. Bed across the room with TV on a swivel to turn towards living space or bed. I loved the makeup counter space. The best hotel room design I have seen. Felt more like a home than a hotel room. The room was cleaned and stocked with fresh towels. The best was how quiet the room was. My only complaint was the firmness of the mattress, a little too firm for my liking. Overall, I would absolutely recommend this hotel to others. Great experience!
Ian
Ian,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Perfect location and wonderful service
Mackenzie
Mackenzie,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Great Place enjoyed the history of the building the clean room and they had a great
lorin
lorin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Wesley
Wesley,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 30 日
Great addition to the city. We liked the historic references, too.